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Open nowPosted 30 hours ago

Data Centre Operator

Vocus18 open roles

Where
12 Brookhollow Ave, Baulkham Hills NSW 2153, Australia
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Your applicationOpen nowData Centre OperatorVocus · 12 Brookhollow Ave, Baulkham Hills NSW 2153, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vocus's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Vocus postings stay open a median of 20 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 30 hours ago

Vocus median: 20 days open

The posting

We are looking for a Data Centre Operator to join our NSW team with the ability to work for 24/7 on-call rotation roster for emergency response where required.

What you’ll be doing:

Providing exceptional customer service including timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support. Processing of customer request tickets. Monitoring facility infrastructure, access control and security Providing remote assistance to other Vocus Data Centres. Responding to facilities issues as they arise. Liaising with Telco’s and vendors to deliver cable and infrastructure deployments. Performing cross connect installs and connections. Assisting in ensuring regular maintenance activities with contractors are completed successfully. Facilitating tours of the facility for potential and existing customers. Assisting in signing customers into and out of the site. Implementing and maintaining DC documentation and records. Operational checks and inspection of plant and equipment. Assisting other Vocus staff such as networking and provisioning teams. Assisting in the creation of regular reporting and site documentation. Assisting in maintaining the functionality and tidiness of the comms room and ODF infrastructure. Assist in site projects as required. Flexibility in operating out of any of the technical facilities, as required. Take proactive approach towards task and project execution. Raise any issue discovered. Assist in organizing maintenance agreements / proposals as required. Raising Purchase orders and processing as required. Performing remote hands tasks, for customers as required. Assist in Facility and customer infrastructure assets as required. Assisting in receiving and managing delivery and logistics activities. Assist in site order and cleanliness activities. Communicate and assist other Vocus teams as required. Adhere to both Vocus and local DC procedure and policies. Perform regular onsite WHS audits and assessments. Attend and complete training as required.

What you’ll bring to the role

Solid understanding of data communications services and systems. Previous Data Centre operations experience highly regarded with an understanding of data communications services and systems. Knowledge of electrical/mechanical systems and principles. Proficient in your understanding of Network Protocols - TCP/IP, Ethernet etc.... Demonstrate a good working knowledge of industry IT compliance standards, particularly in ISO27001. Understanding of IT security controls. Network installation and configuration knowledge. Knowledge of network hardware - switches, routers and cabling Excellent communication skills, written and verbal. Customer focused. Proficient in Microsoft products – Office, windows etc.. Experience in information Security Incident Response/Investigations

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