Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Senior Technical Operations Specialist

Vocus15 open roles

Where
149 Flinders St, Adelaide SA 5000, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Technical Operations SpecialistVocus · 149 Flinders St, Adelaide SA 5000, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vocus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Vocus postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 3 days ago

Vocus median: 15 days open

The posting

The Opportunity We're looking for an experienced Senior Technical Operations Specialist to join our Specialist Operations team and play a critical role in supporting our managed SD-WAN and security services based in Adelaide or Melbourne. Reporting to the Specialist Operations Manager, the Senior Technical Operations Specialist serves as a senior technical authority for Vocus' SD-WAN and security platforms, with a strong focus on Fortinet and Cisco Meraki solutions. You'll act as the highest operational escalation point for complex customer incidents, executive escalations, major outages and security events, while working closely with Network Operations, Engineering and Architecture teams to deliver exceptional customer outcomes and improve service performance. This role participates in an on-call roster and may require reasonable overtime to support critical customer services and major incident management activities. What You'll Be Responsible for

Act as the senior escalation point for complex SD-WAN, network security and customer-impacting incidents. Provide expert support, configuration and operational management of Fortinet and Cisco Meraki SD-WAN solutions. Partner with Architecture and Engineering teams to ensure successful implementation, optimisation and ongoing operation of SD-WAN services. Troubleshoot and resolve complex network, voice and security issues across diverse customer environments. Manage executive, platinum and highly sensitive customer escalations, ensuring strong communication and positive customer outcomes. Lead major incident response activities during critical outages and security events, coordinating cross-functional teams to drive rapid service restoration. Develop, maintain and share technical standards, documentation and operational procedures to improve service consistency and capability. Provide technical leadership, mentoring and coaching to engineers and specialists while fostering a culture of continuous improvement and operational excellence. Identify operational risks and improvement opportunities, driving initiatives that enhance network performance, service stability and customer experience.

What You'll Bring to the role In this role, you'll be recognised as a trusted technical leader who can confidently navigate complex networking and security environments. You'll combine deep technical expertise with strong customer engagement skills, influencing outcomes across Operations, Engineering and Customer teams while supporting some of Vocus' most important customers and services.

5+ years' experience within a Telecommunications, ISP, Managed Services or Network Operations environment. 5+ years' experience supporting enterprise LAN, WAN and networking technologies. 3+ years' hands-on experience managing and supporting SD-WAN solutions. Strong experience supporting Fortinet SD-WAN technologies, with relevant Fortinet certifications highly regarded (NSE4, NSE5, NSE6 or equivalent). Advanced knowledge of WAN technologies including MPLS, VPN, SD-WAN and enterprise connectivity solutions. Expert-level understanding of IP routing protocols including OSPF, BGP, EIGRP and RIP. Strong switching and network infrastructure experience across multi-vendor environments. Vendor certifications or equivalent practical experience, such as CCNP, JNCIS-SP or similar. Strong network security knowledge, including firewall technologies, segmentation and secure network design. Experience performing packet analysis, packet captures and advanced network troubleshooting. Understanding of DNS, internet technologies, web hosting and related services. Experience supporting IP voice technologies and voice network design principles. Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders. Proven ability to perform effectively in high-pressure, SLA-driven operational environments. Demonstrated mentoring, coaching and capability-development experience. Strong organisational skills, initiative and a genuine commitment to delivering outstanding customer experiences.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vocus's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vocus's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vocus's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.