Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Technical Operations Specialist

Vocus15 open roles

Where
149 Flinders St, Adelaide SA 5000, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Operations SpecialistVocus · 149 Flinders St, Adelaide SA 5000, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Vocus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Vocus postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 3 days ago

Vocus median: 15 days open

The posting

The Opportunity We are seeking an experienced Technical Operations Specialist to join our Specialist Operations team in Adelaide or in Melbourne. Reporting to the Specialist Operations Manager, you will act as the senior escalation point for complex customer incidents and technical issues across Fortinet and Cisco Meraki SD-WAN environments. This role works closely with our NOC, Engineering, and Architecture teams to deliver exceptional operational outcomes, maintain network performance, and improve customer experience. You will play a critical role in supporting highly sensitive customer environments, executive escalations, and complex networking and security incidents. Please note this role will require you to be in an on-call roster and occasional overtime will be required. What you’ll be responsible for

Provide advanced operational support and technical expertise for Fortinet and Cisco Meraki SD-WAN solutions. Act as a senior escalation point for complex network, security, voice, and customer service incidents. Partner with SD-WAN Architecture, Engineering, and NOC teams to ensure successful deployment and ongoing operation of customer solutions. Diagnose and resolve complex WAN, LAN, routing, switching, security, and voice-related issues within agreed SLAs. Manage executive, platinum customer, and business-critical escalations, maintaining clear communication and ownership throughout the incident lifecycle. Support continuous improvement initiatives to enhance service quality, network performance, and customer outcomes. Develop, maintain, and share technical documentation, operational standards, and support procedures across teams. Mentor and support team members through knowledge sharing, technical guidance, and coaching.

What you’ll bring to the role You are a highly skilled networking professional with strong troubleshooting capability and a passion for delivering exceptional customer outcomes. You thrive in technically challenging environments, remain calm under pressure, and take ownership of incidents from investigation through to resolution.

5+ years' experience within the telecommunications, managed services, or ISP industry. 5+ years' experience supporting enterprise LAN, WAN, and networking environments. 3+ years' experience deploying, supporting, and managing SD-WAN technologies. Strong hands-on experience with Fortinet and Cisco Meraki solutions. Fortinet NSE certification (NSE4, NSE5, NSE6) or equivalent practical experience. Strong knowledge of MPLS, VPNs, IP routing protocols including OSPF, BGP, EIGRP, and RIP. Experience supporting enterprise switching platforms and network security technologies. Industry certifications such as CCNP, JNCIS-SP, or equivalent highly regarded. Strong understanding of DNS, web hosting, packet analysis, and packet capture tools. Experience supporting IP Voice technologies and converged network environments. Excellent written and verbal communication skills with a customer-first mindset. Ability to work independently while contributing positively within a collaborative team environment.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Vocus's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Vocus's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Vocus's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.