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Open nowPosted 21 days ago

DVSM_Voice Care_09.27.2026

VXI107 open roles

Where
Davao City, Philippines
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Your applicationOpen nowDVSM_Voice Care_09.27.2026VXI · Davao City, Philippines

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VXI's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. VXI postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 21 days ago

VXI median: 4 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary**

As a DVSM (Digital Voice and Speech Mechanic) for VXI Global Solutions, you will be responsible for ensuring the optimal performance and quality of our voice-based customer service platforms. You will troubleshoot, maintain, and optimize digital voice systems, aiming to deliver an exceptional and seamless experience for our customers.

Job Responsibilities**

* Monitor and analyze voice quality metrics, identifying and resolving issues related to audio clarity, latency, and connectivity. * Perform routine maintenance and upgrades on digital voice and speech recognition systems. * Collaborate with engineering and IT teams to diagnose and resolve complex technical problems affecting voice services. * Implement and test new voice features and functionalities to enhance customer interaction. * Document technical procedures, troubleshooting steps, and system configurations. * Participate in on-call rotations to provide 24/7 support for critical voice infrastructure. * Conduct root cause analysis for voice-related incidents and implement preventative measures. * Provide technical support and guidance to call center agents and operations staff regarding voice system usage.

Job Qualifications**

* Bachelor's degree in Computer Science, Telecommunications, or a related technical field. * 2+ years of experience in supporting and troubleshooting digital voice platforms (e.g., VoIP, SIP, Genesys, Avaya). * Strong understanding of voice codecs, network protocols (TCP/IP, UDP), and telecommunication standards. * Experience with speech recognition technologies and natural language processing (NLP) concepts. * Proficiency in using monitoring tools for voice quality and system performance. * Excellent problem-solving and analytical skills. * Ability to work independently and as part of a team in a fast-paced environment. * Strong written and verbal communication skills. * Certifications in relevant voice technologies (e.g., CCNA Collaboration) are a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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