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Open nowPosted 286 days ago

Experience Advisors 2026

VXI108 open roles

Where
GR10 - Gran Reforma 10
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Your applicationOpen nowExperience Advisors 2026VXI · GR10 - Gran Reforma 10

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VXI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. VXI postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 286 days ago

VXI median: 4 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Title: Customer Experience Advisor

Location: On site (Guatemala City)

About VXI Global Solutions

VXI is seeking highly motivated, detail-oriented, and customer-focused representatives to join our world-class contact center. This is a full-time, onsite position based in Guatemala City Department.

Make a Difference Every Day

As a Customer Experience Advisor, your primary responsibility will be to engage with our client’s to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty.

What You’ll Do

  • Customer Interaction: Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.
  • Problem Resolution: Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience.
  • Multi-Tasking Excellence: Manage multiple software applications simultaneously while actively listening and responding to customers' needs.
  • Research & Support: Utilize online resources to research customer issues and provide support.
  • Customer Experience Enhancement: Identify opportunities to improve the customer experience by researching unique customer requests and offering solutions.
  • Emotional Intelligence: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers.
  • Attendance & Punctuality: Maintain excellent attendance and punctuality to ensure seamless service delivery.

What You Bring

  • Education: High School Diploma or equivalent.
  • Experience: Previous customer service experience in a fast-paced, phone-based or customer-facing environment.

Skills:

  • Excellent verbal and written communication.
  • Strong attention to detail and organizational skills.
  • English Proficiency: B2

Experience:

  • 6+ months in a contact center or customer service role with high call volume.
  • Proven ability to handle 100+ calls/day while staying composed.
  • Availability: Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.
  • Commitment: Must attend and complete 100% of the training within the first 90 days.

Compensation & Perks

  • Monthly Salary: Q5,800 -Q6,300 Base Salary + Production Bonus + Incentives (if applicable)
  • Company-Provided Equipment: All necessary equipment will be provided.
  • Comprehensive Benefits: health insurance package including medical and dental.
  • Generous Referral Program: Earn Q400 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
  • Comprehensive Training: Paid training to ensure you are fully prepared for success.
  • Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
  • Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities .

Why Join Us?

If you’re looking for a rewarding customer service role where you can make a tangible impact , VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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One press. We do the rest.

  1. A CV for this posting

    Written against VXI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VXI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    VXI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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