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Open nowPosted 23 days ago

Team Leader

VXI108 open roles

Where
Morrow
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Your applicationOpen nowTeam LeaderVXI · Morrow

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on VXI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. VXI postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 23 days ago

VXI median: 4 days open

The posting

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Support - Chat & Email Tier 2 Representatives. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

  • Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
  • Meeting or exceeding KPI's.
  • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
  • Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
  • Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
  • Monitors performance of staff members according to established standards.
  • May participate in hiring decisions and conduct performance appraisals.
  • Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

  • Able to coach and motivate in accordance with the company's Performance Culture.
  • Detail-oriented.
  • Familiar with contact center tools, systems, and methodologies.
  • Strong MS Office skills including Word, Excel, and PowerPoint.
  • Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
  • Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
  • Meet or exceed KPI’s
  • Strong phone presence with exemplary customer service skills
  • Good standing attendance
  • Adaptable to changes with the needs of the seasonal needs
  • Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
  • Minimum of 2 years previous related experience in fast paced leadership role
  • Critical thinking and problem-solving skills
  • Ability to identify RCA, coach and motivate team
  • Experience in planning, multi-tasking, and managing time effectively
  • Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
  • Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
  • Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
  • Ability to follow directions and logical process flows, with or without accommodation.

To be successful, you must have:

  • No active PIP within the last 6 months
  • Good Attendance Record, 85% or higher for the last 90 days
  • QA Scores, 85% or higher average for the last 90 days
  • LOB KPIs at or above goal for the last 90 days
  • For lateral transfers, 6 months in current role/LOB
  • For promotions, no minimum tenure required
  • 1 year of previous leadership within a call center environment preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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One press. We do the rest.

  1. A CV for this posting

    Written against VXI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on VXI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    VXI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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