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Open nowPosted 10 days ago

IT Help Desk

Wachter, Inc.150 open roles

Pay
$55,000 – $80,000 a year
Where
Lenexa, KS
Work mode
On site
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Your applicationOpen nowIT Help DeskWachter, Inc. · Lenexa, KS

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wachter, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Wachter, Inc. postings stay open a median of 16 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 10 days ago

Wachter, Inc. median: 16 days open

The posting

Benefits Package: Company Paid!

  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

  • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
  • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
  • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune Account and group management MFA and password resets License assignment Device enrollment Compliance Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work. Manage ticket queue and resolve service tickets in a timely manner. Collaborate with the larger IT team and stakeholders for escalations and issue resolution. Ensure IT policies and best practices are followed. Perform routine maintenance and updates on IT equipment. Maintain accurate records of IT assets and support activities.

What we are looking for:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.
  • Occasional after-hours / on-call work may be required.
  • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
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  1. A CV for this posting

    Written against Wachter, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Wachter, Inc.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Wachter, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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