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Open nowFirst seen 36 hours ago

Learning and Development Coordinator

Waitre d'20 open roles

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Your applicationOpen nowLearning and Development CoordinatorWaitre d'

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 36 hours ago

The posting

PURPOSE OF POSITION

The Learning & Development Coordinator is responsible for all shipboard training processes, training record keeping and the crew welfare program. They foster a culture of continuous learning and teamwork, enhancing crew engagement and job satisfaction.

YOUR RESPONSIBILITIES

* Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration. * Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program. * Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning. * Maintain and update training records in MXP, ensuring accurate data entry and reporting. * Support the Crew Purser with the sign-on process during periods of high crew turnover. * Schedule the monthly training calendar, in coordination with other training, HR and operational needs. * Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement. * Support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; visit departments on a daily basis for The Daily Reunion.

* Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department.

* Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department.

* Coordinate and manage the crew welfare program, including planning activities, conducting welfare meetings, advertising on crew notice boards, and facilitating all onboard crew programs. * Oversee bicycle rental program and all associated maintenance. * Manage inventory for both crew welfare and training supplies. * Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries. * Uphold impeccable grooming standards at all times by complying with Vikings Image and Uniform Standards. * Positively contribute to achieving/succeeding the KPI goals (quality & financial) for all departments; have full knowledge about safety & security procedures and can operate in line with all Public Health, * Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company. Coordinate and actively participate in special projects and fulfil any other requirements as directed by the onboard Human Resources Manager.

YOUR PROFILE

* A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator or similar position * Strong presentation, communication and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel. * Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team. * Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, Power Point) is required. Must be flexible, stress-resistant, and a committed team player. * Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management. * Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills the ability to speak an additional language is an advantage.

* Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills, training and coaching abilities.

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