The posting
Duties and Responsibilities: • Account Support: Act as branch point of contact for key accounts • Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders. • Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary. • Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation • Customer Service: Provide product information, assist customers with product selection, and with after-sales support. • Customer Communication: Provide customer service via phone, email, and text. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience • Demonstrated customer service skills • Proficient in MS Office applications • Strong organization skills • Ability to problem solve, be detail oriented, and multi-task
Preferred Qualifications: • English/Spanish bilingual a plus, but not required
Education/Experience:
High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.
Work Environment: Sales Center Office;Work Schedule Monday-Friday 7:30am-4:30pm
Physical Demands Demand Frequency Sedentary – Lifting 0-10 pounds Occasional Light Lifting – 10-20 pounds Occasional Moderate Lifting – 20 to 50 pounds Never Heavy Lifting – 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other – Talk, Drive, visit customers etc. Frequent
EEO Statement Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Job Acknowledgment: Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur. All such changes will be communicated and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.
Subsidiary: Gemaire Distributors Business Title: Sales Administrator Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team, Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution.
