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Open nowFirst seen 4 days ago

Warranty Technician/Coordinator

Watsco Inc.58 open roles

Where
Toa Baja, PR, USA
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Your applicationOpen nowWarranty Technician/CoordinatorWatsco Inc. · Toa Baja, PR, USA
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Objetivo del Puesto: El Técnico en el Área de Garantía será responsable de diagnosticar, reparar, verificar y resolver los problemas relacionado a la inspección de las piezas. Este rol tiene como objetivo asegurar la satisfacción del cliente mediante la inspección en el laboratorio de las piezas o equipos llevados por los técnicos. siguiendo los procedimientos y políticas establecidas por la empresa.

Responsabilidades:

Diagnóstico de Fallas:

  1. Identificar y evaluar las fallas mediante la inspección de tarjetas, motores, compresores o cualquier defecto de los productos que los técnicos lleven a inspeccionar.
  2. Utilizar herramientas de diagnóstico para determinar la causa raíz de las averías o problemas.

Reparación y Sustitución de Componentes:

  1. Realizar reparaciones o sustituciones de partes defectuosas de los productos, utilizando las piezas de repuesto adecuadas.
  2. Asegurarse de que las reparaciones se realicen conforme a los estándares de calidad y seguridad de la empresa.
  3. Sera responsable de verificar, hacer Scrap de máquinas que lleven al laboratorio o al área del almacén

Atención al Cliente:

  1. Interactuar con los clientes o técnicos que han solicitado servicios del laboratorio de garantía, brindándoles información clara sobre el estado de la pieza que llevo al laboratorio.
  2. Proporcionar soluciones eficaces y satisfactorias dentro de los plazos establecidos.
  3. Proporcionar orientación al técnico cuando llame para asesoría mediante llamada telefónica.

Gestión de Documentación:

  1. Mantener registros detallados de las reparaciones y los servicios prestados, asegurando que se cumpla con los procedimientos.
  2. Responsable de complementar la hoja de inspección.

Cumplimiento de Normativas:

  1. Asegurar el cumplimiento de las políticas internas y externas en cuanto a los procedimientos de garantía y las regulaciones de seguridad.

Requisitos adicionales

o Orientación al cliente

o Responsabilidad y organización

o Capacidad para trabajar bajo presión

o Actitud proactiva a soluciones de problemas

o Buen manejo del tiempo

Requerimientos fisicos:

· Mientras realiza las tareas de este trabajo, es posible que se requiera que el empleado se siente, se pare regularmente, se agache y realice instalaciones.

· Debe ser capaz de levantar y transportar hasta 50 libras y cumplir con las normas de OSHA.

Educación:

· Mínimo Curso Técnico de Refrigueración

· Licencia y Colegiación de Refrigueración

Esta descripción refleja los elementos generales y las áreas claves de sus funciones. No pretende ser una descripción detallada de todas las tareas, actividades y requisitos de trabajo.

Educación:

· Mínimo Curso Técnico de Refrigueración

· Licencia y Colegiación de Refrigueración

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