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Open nowFirst seen 4 days ago

Accounting Customer Support Specialist Holded

We are Tims181 open roles

Where
Bogotá, Bogota, Colombia
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Your applicationOpen nowAccounting Customer Support Specialist HoldedWe are Tims · Bogotá, Bogota, Colombia
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on We are Tims's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Creemos que la administración diaria nunca debe impedir que una gran idea se convierta en un éxito. Por eso, creamos software intuitivo para empoderar a cualquiera que se atreva a iniciar su propio negocio. En pocas palabras: queremos simplificar los negocios.

Para crear productos de vanguardia que satisfagan las necesidades del sector, el talento es esencial. Buscamos pasión, creatividad y compromiso. A cambio, ofrecemos lo mismo.

El Rol

Buscamos un Especialista de Soporte al Cliente con gran energía para los mercados de habla hispana, que se una a nuestro Departamento de Customer Success. Como Especialista de Soporte al Cliente, usted deberá:

Ofrecer un soporte increíble a los clientes mostrando gran reactividad en la resolución de preguntas relacionadas con la contabilidad que puedan tener.

Educar a los usuarios sobre cómo gestionar mejor su negocio con todas las herramientas que ofrece Holded.

Identificar problemas de forma proactiva antes de que surjan.

Trabajar de forma transversal con los equipos de Ventas y Producto.

Mantener un seguimiento de los comentarios de los clientes y sugerir mejoras.

Asegurar que se brinda el mejor servicio a los clientes.

Tener pasión por el trabajo en equipo y la colaboración; trabajará con múltiples equipos de forma regular y ayudará a construir la "marca" de Customer Success en toda nuestra organización.

Al unirse a nosotros, trabajará en una de las áreas más importantes de la empresa. Como producto de autoservicio, la estrategia de CS (Customer Success) tiene un gran impacto en cómo los usuarios se integran al producto y aportan más valor a nuestros usuarios.

Requisitos del Puesto

Sobre ti:

Eres nativo/a de español, pero con fluidez en inglés (¡IMPRESCINDIBLE!).

Tienes una Licenciatura/Grado (Administración de Empresas o similar).

Tienes un sólido conocimiento de contabilidad y/o finanzas.

Tienes una actitud proactiva.

Eres un nativo/a digital.

Eres capaz de aprender rápidamente sobre diversos temas.

Puntos extra fantásticos:

Tienes experiencia trabajando como Contable y/o en una Big 4 o similar.

Tienes experiencia trabajando en una empresa SaaS (Software as a Service).

Eres capaz de realizar múltiples tareas (multitask).

Eres una persona amable y sociable.

Ofrecemos:

Pago en DÓLARES ($) a través de Ontop (mensual). Horario (España): L-J 9h-18h | V 9h-15h.

Postúlate Hoy: Envía tu CV a [email protected]

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