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Open nowFirst seen 5 days ago

Agente de Atención al Cliente - Italiano

We are Tims181 open roles

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Agente de Atención al Cliente - Italiano

Área o departamento: Customer Success / Operaciones

Modalidad: Remoto

Ubicación: LATAM

Tipo de contratación: Full-time

Seniority: Junior / Entry Level

Idioma requerido: Español e Italiano avanzado (B2/C1)

Resumen del puesto

Buscamos un Partner Content Specialist altamente motivado y con pasión por el servicio al cliente para sumarse a nuestro equipo operativo. La persona seleccionada será responsable de guiar a los partners en su proceso de onboarding, cargar y auditar la información de tiendas y menús en la plataforma, y brindar un soporte continuo y de excelencia que asegure la calidad del servicio y construya relaciones de confianza a largo plazo.

Responsabilidades

  • Onboarding de partners: Guiar a los socios en el proceso de incorporación, asistiendo en la configuración de cuentas y asegurando el acceso oportuno a los recursos.
  • Creación de store & menú: Recopilar y verificar la información de tiendas y menús, creando y manteniendo actualizados los listados con un alto estándar de consistencia.
  • QA de menús: Auditar menús, resolver incidencias de contenido, asegurar el cumplimiento de estándares de calidad e identificar oportunidades de optimización.
  • Soporte a partners: Resolver dudas e incidencias con agilidad, garantizando una excelente atención y construyendo relaciones sólidas.
  • Mejora continua: Detectar de manera proactiva oportunidades de optimización en los procesos operativos del área.

Requisitos

  • Excelente capacidad de comunicación y habilidades interpersonales.
  • Alta atención al detalle, precisión y enfoque en la calidad.
  • Manejo de herramientas básicas de ofimática (Excel, PowerPoint).
  • Autonomía, proactividad y capacidad para trabajar de manera colaborativa en equipo.
  • Capacidad para trabajar en entornos dinámicos, bajo presión y con foco en métricas operativas.
  • Orientación al cliente, ambición profesional y muchas ganas de aprender y crecer.

Deseables

  • Experiencia previa en atención al cliente, customer service o posiciones de cara al público (por ejemplo, experiencia previa en retail o tiendas de ropa).
  • Conocimiento del sector food delivery o e-commerce.
  • Experiencia previa en la gestión y uso de plataformas CMS (Content Management Systems).

Beneficios / Lo que ofrecemos

  • Modalidad de trabajo 100% remota.
  • Pago en USD a través de la plataforma Ontop.
  • Jornada laboral de lunes a viernes, con turnos a partir de las 9:00 o las 13:00 (hora España).
  • Oportunidades reales de crecimiento profesional y promociones internas dentro de un equipo internacional.
  • Acompañamiento cercano y capacitación continua durante el proceso de onboarding.
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