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Open nowFirst seen 4 days ago

Atención al Cliente

We are Tims181 open roles

Where
Bogotá, Bogota, Colombia, Remote
Work mode
Remote
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Your applicationOpen nowAtención al ClienteWe are Tims · Bogotá, Bogota, Colombia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on We are Tims's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

¿Te apasiona ayudar a las personas y resolver problemas de forma ágil? Estamos buscando un Agente de Atención al Cliente Telefónico (Phone Support Specialist) para unirse a nuestro equipo. Tu objetivo principal será garantizar una experiencia excepcional para nuestros usuarios, brindando asistencia clara, empática y eficiente en cada llamada.

Si tienes excelentes habilidades de comunicación, paciencia y te motiva trabajar orientado a soluciones, ¡esta oportunidad es para ti!

Principales Responsabilidades:

  • Atender llamadas entrantes de clientes para resolver dudas, consultas o incidencias de manera oportuna.
  • Brindar soporte telefónico y guiar al usuario paso a paso en la resolución de sus solicitudes.
  • Registrar y documentar detalladamente cada interacción en nuestro sistema CRM / sistema de tickets.
  • Hacer seguimiento de los casos abiertos para asegurar que el cliente reciba una respuesta satisfactoria.
  • Colaborar con otros equipos internos para escalar problemas técnicos o solicitudes complejas.

Requisitos y Perfil Deseado:

  • Experiencia previa comprobable en atención al cliente telefónica (ATC), Help Desk o roles de soporte (Call Center).
  • Habilidades de comunicación: Excelente dicción, escucha activa y capacidad para expresarse con claridad.
  • Orientación al cliente: Empatía, paciencia y alta capacidad para el manejo de situaciones complejas o clientes difíciles.
  • Capacidad de autogestión y organización para priorizar tareas en entornos dinámicos.
  • Manejo de herramientas informáticas, CRM o plataformas de soporte Zendesk, Salesforce, HubSpot.

Condiciones de contratación:

  • Oportunidad de trabajo 100% remoto
  • Pago en USD a través de Ontop
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against We are Tims's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on We are Tims's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    We are Tims's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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With CV Rocket100
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Before you press

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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