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Open nowFirst seen 2 days ago

Soporte Técnico (Helpdesk) Bilingüe

We are Tims181 open roles

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Your applicationOpen nowSoporte Técnico (Helpdesk) BilingüeWe are Tims

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on We are Tims's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

¡Estamos buscando un Soporte Técnico (Helpdesk) Bilingüe con pasión por resolver problemas!

¿Te motiva ayudar a usuarios a resolver incidencias tecnológicas y garantizar que sus herramientas funcionen a la perfección?

Si disfrutas investigando soluciones, tienes habilidades de comunicación en español e inglés, y te encanta el trabajo en equipo, esta oportunidad es para ti.

Modalidad

Remoto

Horario

Tiempo completo (lunes a viernes, con inicio recomendado a partir de las 12h España)

Pagos

En USD vía Ontop

Lo que harás

  • Brindar asistencia técnica de primer nivel (hardware, software, redes) en español e inglés por chat, correo o teléfono.
  • Diagnosticar y resolver incidencias, escalando los casos de nivel avanzado cuando sea necesario.
  • Instalar, configurar y dar soporte básico a aplicaciones y equipos.
  • Mantener registros detallados de incidencias y soluciones en el sistema de tickets.
  • Elaborar y actualizar guías de usuario y documentación de soporte.
  • Colaborar con el equipo de IT para implementar mejoras en procesos y sistemas.

Lo que buscamos

  • Experiencia previa en soporte técnico, helpdesk o roles similares.
  • Nivel bilingüe de español e inglés (oral y escrito).
  • Conocimientos en sistemas operativos Windows, macOS y/o Linux.
  • Habilidades para resolver problemas de conectividad, correo electrónico, impresoras y software de oficina.
  • Buen manejo de herramientas de ticketing (Zendesk, Freshdesk, Jira Service Desk o similares).
  • Excelente comunicación, empatía y orientación a la atención al cliente.

Lo que valoramos

  • Certificaciones en ITIL, CompTIA A+, Microsoft o similares.
  • Conocimientos de redes, seguridad informática o administración de sistemas.
  • Experiencia en soporte para entornos corporativos o equipos distribuidos a nivel internacional.
  • Capacidad para trabajar bajo presión y priorizar múltiples incidencias.

¿Listo para ser el punto clave que mantiene la tecnología funcionando y los usuarios satisfechos?

Postúlate ahora y únete a un equipo que valora la excelencia en el servicio técnico y el crecimiento profesional.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against We are Tims's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on We are Tims's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    We are Tims's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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