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Open nowPosted 6 days ago

Client Services Manager

Wenco (a Hitachi Construction Machinery subsidiary)21 open roles

Pay
$120,000 – $140,000 a year
Where
BC-99, Richmond, BC, Canada
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Your applicationOpen nowClient Services ManagerWenco (a Hitachi Construction Machinery subsidiary) · BC-99, Richmond, BC, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wenco (a Hitachi Construction Machinery subsidiary)'s own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Wenco (a Hitachi Construction Machinery subsidiary) postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 6 days ago

Wenco (a Hitachi Construction Machinery subsidiary) median: 20 days open

The posting

About the roleAs Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems and upgrades. This is a leadership role. You will set clear expectations, hold people accountable for results, and build the capability of a distributed team across Canada and the US. You will also be the key link to Sales and Account Management, Product, R&D, Supply Chain and Global Services, so that our commitments to clients are delivered with discipline and confidence in complex, site-based mining environments. What you will do

Lead and develop the North America Client Services team: set clear performance expectations, coach, give regular feedback and hold people accountable for getting things done Identify development needs and capability gaps early, build training and growth plans, and develop the next generation of technical leaders Lead with safety first: embed safety in every deployment, travel and site decision, and make sure our people go to site prepared Own the quality of service delivery across the region, so that clients see high system availability and consistent, reliable support Plan and direct resources at least three months ahead, resolve conflicts between projects and support demand, and raise resourcing issues early Lead escalations to resolution, and drive root cause fixes with Product, R&D, Supply Chain and Global Services rather than managing symptoms Make sound operational decisions, and delegate clear plans, to protect client satisfaction when it matters Set the project governance for the region: plans, milestones and deliverables, and visibility of project health Partner closely with Sales and Account Management on client support matters, and support the project plans behind RFPs and tenders Define custom development requirements with Product Development and Technical Sales Review performance through monthly reporting, including Jira case turnover and resource utilization, and act on what the data shows Promote a strong, positive team environment, and brief and debrief the team around client visits

What you bring

8+ years of technical supervisory experience leading people and resources, with a proven record of building and holding teams accountable Mining industry experience and credibility with site and operations leaders Strong coaching skills and a track record of developing people into larger roles 4+ years of experience with fleet management products, hardware and software Experience with remote site installations, upgrades and software support Experience managing complex client escalations and high-pressure environments Ability to influence and align stakeholders across Sales, Product, R&D, Supply Chain and Global Services A computer technology background (for example Linux, Cisco, database administration, business systems analysis, Microsoft Exchange) Excellent customer and people management skills, with strong written and verbal communication Strong analytical and problem-solving skills, and the ability to manage priorities across projects and team members Bachelor’s degree in any discipline, or equivalent relevant work experience Project management certification (PMP, PMI-ACP or equivalent) is an asset

Travel: 10–30%, to client sites in North America and other regions as required. Base salary of $120,000 - $140,000, commensurate with experience and qualifications. Applications close Wednesday, November 11, 2026, at 11:59 p.m.

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