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Open nowPosted 2 days ago

Technical Services Analyst

Wenco (a Hitachi Construction Machinery subsidiary)23 open roles

Pay
$80,000 – $95,000 a year
Where
BC-99, Richmond, BC, Canada
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Your applicationOpen nowTechnical Services AnalystWenco (a Hitachi Construction Machinery subsidiary) · BC-99, Richmond, BC, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wenco (a Hitachi Construction Machinery subsidiary)'s own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Wenco (a Hitachi Construction Machinery subsidiary) postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 2 days ago

Wenco (a Hitachi Construction Machinery subsidiary) median: 20 days open

The posting

As a Technical Services Analyst, you are the front line of our client support. You will resolve software, hardware and network issues for mining clients across North America, support system implementations and upgrades, and train client teams when needed. You will own issues from first contact through to resolution, and you will know when to bring in the Technical Lead or a specialist. What you will do

Provide timely phone, email and remote-access support to existing clients Triage and own client issues through to resolution, and document every case in our issue-tracking system Troubleshoot software, hardware and network problems remotely, apply root cause analysis, and record your findings Escalate complex cases with complete documentation and context Support implementations and upgrades, mainly through remote preparation and coordination, and travel to site when a project needs extra hands Deliver one-on-one and classroom training to clients, remotely or on site Build long-term working relationships with client personnel Maintain test environments that mirror client systems Follow our quality, documentation and escalation standards, and feed recurring issues back to the Technical Lead Work safely, follow all safe work procedures and site requirements, and promote Safety First

What you bring

1–5 years of user and administrator support experience with an enterprise-class software system Experience with fleet management systems, and high-precision or machine health products Databases and SQL (advanced administration), with moderate OpenTSDB and InfluxDB Real-time software systems and mobile computing Windows networking, virtual machines, and moderate Linux and Windows Server administration GNSS and Real Time Kinematic (RTK) knowledge Mining experience or knowledge is an asset Strong analytical and problem-solving skills, with clear written and verbal communication and presentation skills Ability to prioritize across competing client needs, and to work well in high-pressure situations, independently and in a team Diploma or degree in electronics, engineering, computer science, mechatronics or a related IT or mining discipline, or equivalent practical experience, preferably in mining Valid driver’s license, and a valid passport for occasional site support

Travel: Occasional, up to 25%. This is a remote-primary role, with site travel to support implementations, upgrades or field resource gaps. Base salary of $80,000- $95,000, commensurate with experience and qualifications.

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