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Open nowPosted 75 days ago

Technical Services Analyst | Analista de Servicios Técnicos

wenco24 open roles

Where
Santiago, Santiago Metropolitan Region, Chile
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Your applicationOpen nowTechnical Services Analyst | Analista de Servicios Técnicoswenco · Santiago, Santiago Metropolitan Region, Chile

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 75 days ago

The posting

Reportando al Gerente de Servicios al Cliente. la responsabilidad principal del Analista de Servicios Técnicos es brindar soporte remoto y en terreno de Nivel 1 a los clientes. También será responsable de brindar capacitación personalizada y en el aula a los clientes.   Entregables Clave y Responsabilidades: En la Oficina:

Brindar soporte oportuno por teléfono, correo electrónico y acceso remoto a los clientes existentes Mantener entornos de sistema duplicados de clientes existentes con fines de prueba y resolución de problemas Registrar / documentar todos los problemas del cliente hasta su resolución utilizando el sistema de seguimiento de problemas de Wenco Planificar y practicar para la implementación del sistema y proyectos de actualización Revisar y contribuir a la documentación del producto Realizar la 'función de soporte de primera línea' de Triage Desk.

  En el Sitio:

Realizar implementaciones y actualizaciones exitosas Llevar a cabo inspecciones e informes del sitio en preparación de las implementaciones Coordinar los recursos del personal de la mina según sea necesario Proporcionar formación presencial y personalizada sobre el uso y la administración del sistema. Solucionar problemas de software, hardware y red.

Experiencia y Conocimiento

De 3 a 5 años de experiencia en soporte para usuarios y administradores para un sistema de software de clase empresarial Conocimiento y experiencia sólidos con sistemas de gestión de flotas y productos de alta precisión y / o salud de la máquina La experiencia / conocimiento minero sería un activo Bases de datos SQL (capacidad de administración avanzada), OpenTSDB, InfluxDB (moderado) Sistemas de software en tiempo real Informática móvil Experiencia de red de Windows Entornos de máquinas virtuales Administración del servidor Linux (moderada) Administración del servidor de Windows (moderada) Sistemas globales de navegación por satélite con conocimiento de los sistemas cinemáticos en tiempo real Licencia de conducir válida Competencia y comprensión de las plataformas de hardware históricas y actuales de Wenco.

  Destrezas y Habilidades

Sólidas habilidades técnicas, analíticas y de resolución de problemas Sólidas habilidades de comunicación verbal y escrita Fuertes habilidades de presentación Gran capacidad para trabajar en entornos de alta presión (especialmente en el sitio en ubicaciones remotas del sitio de la mina) Gran capacidad para trabajar con eficacia tanto en un entorno de equipo como colaborador independiente Capacidad para priorizar y realizar múltiples tareas en función de las necesidades comerciales y del cliente Capacidad para construir relaciones a largo plazo con los clientes.

  --- Reporting to the Client Services Manager, the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.   Key Deliverables and Responsibilities: In Office:

Provide timely phone, email and remote access support for existing customers Maintain duplicate system environments of existing clients for testing and troubleshooting purposes Record/document all client issues through to resolution using Wenco’s issue tracking system Plan and practice for system implementation and upgrade projects Review and contribute to product documentation Perform Triage Desk ‘1st line support function’.

  On Site:

Perform successful implementations and upgrades Conduct site inspection and reports in preparation of deployments Coordinate resources from mine staff as required Provide one-on-one and classroom training on the use and administration of the system Troubleshoot software, hardware and network issues.

Experience and Knowledge

3 to 5 years of user and admin support experience for an enterprise class software system Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products Mining experience/knowledge would be an asset Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate) Real-Time software systems Mobile Computing Windows networking experience Virtual machine environments Linux server administration (moderate) Windows server administration (moderate) Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems Valid driver’s license Competence and understanding of historic and current Wenco hardware platforms.

Skills and Abilities

Solid technical, analytical and problem-solving skills Solid written and verbal communication skills Strong presentation skills Strong ability to work in high-pressure environments (especially when on-site in remote mine site locations) Strong ability to work effectively both in a team environment and as an independent contributor Ability to prioritize and multi-task based on customer and business needs Ability to build long term relationships with clients.

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