Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 54 days ago

Customer Service Consultant

Weploy15 open roles

Pay
$71,000 a year
Where
Sydney
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service ConsultantWeploy · Sydney

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Weploy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Weploy postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 54 days ago

Weploy median: 20 days open

The posting

Customer Service Consultant

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

Why You'll Love This Role:

  • Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.
  • No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.
  • Competitive salary – $71K base + super
  • Fantastic location – Work in Sydney CBD, directly across from Town Hall station.
  • Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.
  • Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.

What You'll Be Doing:

  • Handling inbound customer calls and emails with urgency, empathy, and professionalism.
  • Answering policy questions and helping customers feel confident about their life insurance decisions.
  • Supporting customers through difficult conversations with compassion – including those who have lost loved ones.
  • Providing accurate, helpful information while following clear scripted conversations.
  • Keeping detailed records of customer interactions to ensure continuity of care.
  • Working towards team KPIs including answering 90% of calls within 20 seconds.
  • Participating in ongoing training to stay across products and compliance standards.
  • Contributing to the company's supportive team culture where everyone is valued.

What We're Looking For:

  • Genuine passion for customer service – You find fulfilment in helping people during important moments.
  • Clear English communication skills – You can articulate complex information clearly and effectively.
  • Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.
  • Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.
  • Australian resident with valid work rights – Visa holders cannot be considered at this time.
  • A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

The Details:

  • Start date: ASAP
  • Pay: $71,000 base + super
  • Training: up to 4 weeks of incredible training
  • Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)
  • Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)

Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.

Join us for:

  • Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team
  • Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities
  • Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options
  • Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people
  • A culture of recognition – Your contributions are noticed, valued, and celebrated

Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Weploy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Weploy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Weploy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.