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Open nowFirst seen 2 hours ago

Automotive Service Advisor

whalingcityautogroup13 open roles

Where
New London, CT
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Your applicationOpen nowAutomotive Service Advisorwhalingcityautogroup · New London, CT

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Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 2 hours ago

The posting

Job Summary: We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.

BENEFITS

Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. The ideal candidate will act as a liaison between customers and our service department, ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills, a passion for the automotive industry, and the ability to manage multiple tasks efficiently.

Responsibilities

  • Greet customers promptly and courteously, understanding their vehicle service needs.
  • Write repair orders and communicate service options, costs, and timelines clearly to customers.
  • Coordinate with technicians to provide accurate and timely updates on vehicle status.
  • Maintain accurate records of customer interactions, vehicle repairs, and service history.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Assist in managing service appointments and workload to optimize workflow.
  • Promote additional services and products to enhance customer experience and service department profitability.

Requirements

  • High school diploma or equivalent; additional automotive training or certification is a plus.
  • Previous experience in automotive service advising or a customer service role preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Proficient with computer systems and software related to service departments.
  • A passion for cars and automotive service is highly desirable.

Benefits

  • Competitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly.
  • Opportunities for professional growth and development within Whaling City Ford.
  • Supportive work environment with a focus on teamwork and customer satisfaction.
  • Comprehensive benefits package including health insurance, paid time off, and retirement plans.

About the Company

Whaling City Ford is a trusted automotive dealership located in New London, CT, known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences, fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity, professionalism, and growth.

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Responsibilities

  • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
  • Actively listen to customers, answering their questions, and directing them appropriately as they request
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  • Advise maintenance recommendations
  • Confirm scheduled and missed appointments

Qualifications

  • Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Punctual, reliable and eager to improve
  • Clean driving record and valid driver’s license
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