The posting
Service BDC Representative
Dave White Chevrolet | Sylvania, Ohio
Do you enjoy talking with people, staying organized, and working in a fast-paced environment? Dave White Chevrolet is looking for an energetic and customer-focused Service Business Development Center (BDC) Representative to join our team.
Our Service BDC Representatives play an important role in both the customer experience and the success of our service department. You will be one of the first points of contact for our customers and will help schedule service appointments, answer questions, follow up with customers, and ensure our service schedule stays productive and full.
This is a great opportunity for someone with strong communication skills who enjoys working toward goals and wants the opportunity to grow within the automotive industry.
Who We Are
At White Family Dealerships, our goal is to create customers for life. That starts with having great employees who are motivated, dependable, and committed to providing an exceptional experience.
Dave White Chevrolet has been serving the community for generations, and we believe strongly in developing our employees from within. We provide ongoing training, opportunities for advancement, competitive compensation, and the tools needed to succeed.
What We Offer
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401(k) Savings Plan with 4% Employer Match
- Paid Vacation
- 6 Company Holidays
- Paid Training
- Ongoing Professional Development
- Employee Discounts
- Closed Sundays
- Internal Career Advancement Opportunities
- Competitive Compensation and Performance Incentives
- Long-Term Job Security
- Team-Oriented Work Environment
- Established Family-Owned Company with Over 100 Years in Business
Responsibilities
As a Service BDC Representative, you will be responsible for helping drive customer retention and service appointment volume while providing an excellent experience for every customer.
- Answer incoming service calls and assist customers with scheduling service appointments.
- Make outbound calls to existing customers to generate service appointments.
- Schedule appointments accurately based on customer needs and service department capacity.
- Maintain and help maximize the daily service appointment schedule.
- Contact customers regarding recommended or previously declined maintenance and repairs.
- Follow up with customers who missed or canceled service appointments.
- Confirm upcoming appointments and help reduce appointment no-shows.
- Assist customers with basic questions regarding maintenance, service needs, dealership hours, transportation options, and the service process.
- Properly document customer concerns and appointment information so Service Advisors and Technicians are prepared for the customer's arrival.
- Coordinate with the Service Advisors, Parts Department, and management when scheduling returning repairs or appointments requiring parts.
- Utilize dealership CRM, scheduling, and communication systems consistently throughout the day.
- Maintain accurate customer information and detailed notes on all customer interactions.
- Participate in outbound service campaigns, recalls, maintenance reminders, and other customer-retention initiatives.
- Maintain a professional, positive, and customer-focused attitude during every interaction.
- Work closely with Service Management to achieve departmental appointment and customer-retention goals.
Performance Expectations
Success in this position is measured through both customer experience and results. Key performance indicators may include:
- Daily appointments scheduled
- Appointment show rate
- Outbound call activity
- Inbound call conversion
- Customer follow-up completion
- Schedule utilization
- Declined-service recovery
- Accuracy of appointment information
- Customer satisfaction
Our goal is not simply to answer the phone—it is to create opportunities, make it easy for customers to do business with us, and keep our service department consistently productive.
Qualifications
- Previous customer service, call center, BDC, scheduling, or automotive experience preferred
- Strong verbal and written communication skills
- Comfortable making a high volume of inbound and outbound customer calls
- Strong computer and typing skills
- Ability to learn multiple dealership software systems
- Highly organized with strong attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to be coached
- Goal-oriented and motivated by performance
- Dependable and punctual
- Ability to work effectively as part of a team
- Valid driver's license
- Willing to submit to a pre-employment background check and drug screen
What Success Looks Like
A successful Service BDC Representative doesn't wait for the phone to ring. You actively look for opportunities to bring customers back into the dealership, keep the service schedule full, and make sure every customer receives timely and professional communication.
If you are competitive, organized, comfortable on the phone, and enjoy helping customers, we would love to speak with you.
Dave White Chevrolet The place to go is Alexis & Monroe.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
