The posting
LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.
LiveRamp's Post-Sales and Customer Experience team is looking for a Technical Enablement Specialist to help design and build an effective way of learning for both CX Team LiveRampers and customers. The team is responsible for deeply learning new products and features through early implementations with the goal of giving LiveRampers the training needed to do their job successfully, and subsequently ensuring customers understand the LiveRamp products they purchase. You will be a part of a tight-knit team working to make learning easy and scalable to the masses.
You will:
- Learn voraciously to develop a deep understanding of the LiveRamp products
- Create clear, engaging, and accessible training materials by gathering content from meetings, product documentation, previous training, and other relevant resources.
- Organize training content into courses, modules, and sections in a logical flow that is easy for learners to understand and follow, incorporating narratives, examples, stories, analogies, and visual and video representations to enhance engagement and retention.
- Own one or more areas of our products, working closely with the product core team to get what you need to create effective technical training.
- Command the room to deliver interactive sessions virtually and in person to large numbers of students while practicing effective classroom management.
- Collaborate with offshore teams to oversee the creation of slides and e-learning materials, providing feedback to ensure consistency and quality.
- Work with CX teams to identify training needs for internal and external users.
- Work closely with the Product Team to ramp up on a product through the Alpha phase.
- Lead technical implementation for products in the Limited Availability phase.
- Aid CX teams as a first point of contact for technical issues and customer escalations.
- Serve as a feedback loop to product based on customer escalations.
- Document learnings and fill in gaps on the internal KB.
- Apply adult learning instructional design concepts, such as active learning and spaced repetition, to create useful, engaging, and easily understood training.
- Ensure material is consistent, brand-appropriate, and easily digestible throughout all training materials.
- Gather qualitative and quantitative feedback from trainees and update content based on learnings.
- Create and maintain internal processes and checklists to help ramp up new team members.
Your team will: Create, maintain, and deliver training for CX teams, partners, and customers. Courses that are created by the team are used to ramp up new hires, create career paths for internal team members, certify skills, and share product knowledge with external customers.
About you:
- 5+ years of professional experience supporting customers in a SaaS environment
- 2+ years of LiveRamp experience
- Excellent understanding of the Ad Tech ecosystem and how LiveRamp’s products fit within it.
- Excellent understanding of how LiveRamp’s products work technically,
- Insatiable appetite for learning complex technology.
- Able to explain technical concepts in simple terms.
- Excellent written, verbal, and visual communication skills with a strong ability to communicate effectively with diverse, live audiences (senior leaders, technical and non-technical people, individual contributors, etc)
- Experience collaborating with Product, Engineering, or other subject matter experts to gather detailed information about complex products.
- Experience in technical writing of training or documentation.
- Experience in training or mentoring new team members.
- Strong presentation skills.
- Capable of balancing multiple projects and priorities simultaneously, while meeting deadlines.
- Excellent time management, organizational, and multi-tasking skills, even under shifting deadlines.
- Takes initiative in situations with high ambiguity.
Bonus Points:
- Experience in creating and maintaining adult learning material: slide decks, handouts/job aids/takeaways, documentation, lab exercises, etc.
- Experience with learning management systems (LMS).
- Is creative, imaginative, and willing to think outside the box.
- Positive, collaborative attitude.
The approximate annual base compensation range is $132,000 to $170,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Benefits:
- People: Work with talented, collaborative, and friendly people who love what they do.
- Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
More about us:
LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
