The posting
About the Role
We are hiring for a Zoho CRM Administrator to oversee and optimize the full Zoho suite, including CRM, Books, Desk, Campaigns, and more. This role will be key in ensuring smooth day-to-day operations and supporting internal teams in maximizing the use of Zoho tools for business efficiency.
Responsibilities
- Act as the main administrator for all Zoho applications.
- Configure and customize modules, workflows, automation, dashboards, and reports.
- Manage user roles, permissions, and security settings.
- Ensure data accuracy, perform data imports/exports, and manage deduplication.
- Provide user support and troubleshoot issues related to Zoho.
- Deliver training sessions and develop clear documentation.
- Coordinate Zoho system updates and maintenance.
- Work with internal teams on system integrations and automation initiatives.
- Identify and implement opportunities for process improvement using Zoho features.
- Communicate with Zoho support and manage escalations.
- Generate reports and dashboards to support decision-making.
Requirements
- 2+ years of hands-on experience with Zoho CRM and other Zoho applications (e.g., Books, Desk, Campaigns).
- Strong understanding of CRM systems and business processes.
- Analytical mindset with problem-solving skills.
- Ability to translate business needs into effective technical solutions.
- Strong communication and training skills.
- Highly organized with attention to detail.
- Experience with data integration/migration is a plus.
- Zoho certifications are highly desirable.



