Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours agoWe saw it 17 min after it went up

Migration Support Specialist

Wireless Logic16 open roles

Where
Reading, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMigration Support SpecialistWireless Logic · Reading, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wireless Logic's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Wireless Logic postings stay open a median of 6 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 6 hours ago

Wireless Logic median: 6 days open

The posting

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

The Role Supporting almost 8000 internal and external customers. Ensuring standards of service expectations and SLA’s are met. The role will focus its support on two main topics:

  1. Change Of Ownerships (COO) for WL UK Customers
  1. Migrations of all types Inbound & Outbound

This role will also involve general Customer support duties ranging from logging incoming customer calls, triaging customer queries and general maintenance of M2M database SIMPro and Emport.

Responsibilities Include:

  • Lead on the migration of the data and customization of the solutions to meet the requirements of the full range of WL and Arkessa Customers
  • Provide regular progress updates to the customers and Internal stakeholders on the migration process
  • Act as Subject Matter Experts (SMes) On the subject of Contract support and all 3 main types of Migrations.
  • Provide training to customers and internally on the optimum Migration process
  • (CI) Continuous Improvement identification, creation and delivery to optimize existing processes within the company and actively enhance Contracts support and Migrations processes
  • General data analysis using the reporting tools on offer such as Zendesk, PowerBI and SIMPro to ensure you drive data driven fact based decision making in the Contract & Migrations support team
  • Review customer complaints and concerns that arise from a Contracts Support interaction and seek to improve all aspects of the customer experience
  • Supporting the order dispatch process where required
  • Logging phone calls/ Chats and triaging queries using Zendesk
  • Providing operational support to the business
  • Ensuring M2M SIM provisioning system (SIMPro) & (Emport) whilst in life is kept up-to-date and accurate (SIM changes, confirming network batches etc)
  • Managing and supporting dealer/customer relationships
  • Liaising with networks to complete SIM Changes for Migrations
  • Ad hoc duties as required.

Skills Required:

  • Excellent verbal and written communication skills
  • Excellent attention to details is essential
  • Must have the ability to work unsupervised and on own initiative
  • Highly organised coupled with the ability to prioritise effectively
  • Ability to thrive in a high pressure, fast paced work environment
  • Experience of using Excel, Powerpoint and Word

Experience:

  • A minimum of 1 years’ experience within a Customer Service/Telco admin role.
  • Must have had exposure to working with complex customer procedures, preferably within a Customer Service/ Service desk environment.
  • Experience of supporting customer requirements via omnichannel CRM systems
  • Previous experience operating within a business of large contracts within the services/telecommunications industry would be highly advantageous.

Behaviours:

The ideal candidate will be:

  • Enthusiastic, take a logical and proactive approach to problem solving
  • Confident in the transfer of knowledge to customers and other functions
  • A team player willing to go that extra mile in line with the customer and business needs
  • Personable and able to operate at all levels

#LI-Hybrid

#LI-CG1

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Wireless Logic's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Wireless Logic's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Wireless Logic's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.