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Open nowPosted 3 days agoWe saw it 57 min after it went up

Customer Care Expert (English Speaker)

Wix79 open roles

Where
Kyiv, Ukraine
Work mode
Hybrid
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Your applicationOpen nowCustomer Care Expert (English Speaker)Wix · Kyiv, Ukraine

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Wix's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Wix postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 3 days ago

Wix median: 21 days open

The posting

Job Description

As a Customer Care Expert at Wix, you'll help users resolve issues and make the most of our products. Based in Kyiv, you'll primarily support English-speaking users by phone, chat, and email, combining product knowledge, problem-solving, and AI-powered tools to provide effective support.

In your day-to-day, you will:

  • Handle a high volume of calls, chats (up to two at a time), and emails using an omnichannel CRM and following an established daily schedule.
  • Troubleshoot technical issues and explain solutions in clear, simple terms.
  • Handle complaints and challenging situations with empathy and professionalism.
  • Follow cases through to resolution, escalating them to the appropriate teams when necessary.
  • Document interactions accurately while working across multiple tools and systems.
  • Use AI-powered tools and internal resources to find information efficiently and stay up to date with product changes and releases.
  • Work toward established performance and quality goals while adhering to security, privacy, and company policies.

Qualifications

  • At least 1 year of experience in a customer-facing role, including communicating with English-speaking customers or users.
  • Strong spoken and written English, with the ability to communicate clearly and naturally in professional situations.
  • Basic technical knowledge, including concepts such as domains and IP addresses, and familiarity with CRM tools.
  • An understanding of customer service principles, including handling complaints, managing escalations, and communicating with empathy.
  • A strong sense of ownership, with the ability to investigate issues, find answers independently, and follow cases through to resolution.
  • The ability to stay calm and focused during busy periods and challenging conversations.
  • Openness to feedback and a willingness to apply it to improve performance.
  • The ability to learn new tools quickly, including AI-powered solutions, and adapt to changing processes and priorities.
  • An interest in building a career in Customer Care and working with people.
  • Based in Kyiv or willing to relocate when a safe return to office-based work is possible.

Advantages

  • Experience handling customer calls.
  • Previous experience in Customer Care or Customer Support.
  • Experience in the tech, SaaS, or internet industry.
  • Familiarity with website builders or web technologies.
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