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Open nowFirst seen 5 days ago

Remote Salesforce Business Analyst

Wolf Recruiter Company109 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowRemote Salesforce Business AnalystWolf Recruiter Company · Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

The Salesforce Business Analyst should have a solid understanding of media process execution, especially when leveraging Experience Cloud technology, coupled with knowledge of the media industry. Additionally, a good grasp of the core principles behind customer experience-driven solutions is advantageous.

The primary responsibility of a BA involves executing discovery from a business analysis perspective, work on requirements elaboration and stories preparation.

Here are detailed activities including specified responsibilities:

  • Develop and maintain a prioritized backlog of EPICs (big, high-level user stories) that align with long-term business objectives and strategies.
  • Collaborate with key stakeholders to identify major features and functionalities required within the Experience Cloud, documenting these needs as EPICs which provide scope and direction for detailed user story development.
  • Regularly review and adjust the backlog in response to shifting business priorities or feedback from ongoing implementations.
  • Conduct analysis to understand different user types (personas) that will be interacting with the Experience Cloud platform.
  • Map specific needs, behaviors, and expectations of each persona to the features and design of the platform, ensuring that all functional and non-functional requirements address the distinct needs of these personas.
  • Facilitate workshops and discussions with stakeholders to validate and refine persona definitions and alignments.
  • Collaborate with enterprise architects and development teams to outline and define the Business Process Architectures at two levels: Level 1 (high level) and Level 2 (more detailed).
  • Document and communicate how business processes are supported within the Experience Cloud, ensuring they are configured to enhance efficiency and user satisfaction.
  • Offer consultative support in discussions and decisions around BP architecture configurations, focusing on best practices and strategic alignment.
  • Break down EPICs into manageable user stories that clearly describe the features and functions that developers need to implement.
  • Define clear and measurable acceptance criteria for each user story, providing a basis for testing and validating the implemented features.
  • Facilitate agile ceremonies such as sprint planning, reviews, and retrospectives, focusing on refining and adjusting user stories based on ongoing feedback and project evolution.

Must-have skills

  • The ability to prepare requirements and user stories
  • Strong presentation skills.
  • Salesforce Admin Certified
  • 3+ years of Salesforce experience or equivalent
  • An understanding of media processes
  • Experience Cloud Certified
  • English proficiency at B2 level or higher
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