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Open nowPosted 8 hours ago

Account Delivery Head

Workable (global search)107,765 open roles

Where
New Delhi, DL, India
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Your applicationOpen nowAccount Delivery HeadWorkable (global search) · New Delhi, DL, India

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 8 hours ago

Workable (global search) median: 2 days open

The posting

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟭𝟱 𝗟𝗣𝗔)

Experience: 8+ yrs

Location: New Delhi

Job Type: Full-time

We are looking for an experienced Senior Operations & Technology Leader to lead and scale complex technology and IT service operations within a large, fast-paced organisation. The role combines operational leadership, technology management, strategic transformation, P&L ownership, team leadership, automation, AI adoption, and data-driven performance management.

The ideal candidate will have a proven track record of leading large technology organisations through periods of growth and transformation while maintaining high standards of service quality, operational efficiency, and customer impact.

Requirements

Key Responsibilities

  • Lead and scale large, complex technology and IT service operations across on-site and offshore teams.
  • Develop and execute operational strategies aligned with organisational growth and transformation objectives.
  • Lead technology organisations of 250+ employees, including managers, technical teams, and support functions.
  • Manage 24x7 IT service delivery, ensuring reliability, service quality, operational continuity, and customer satisfaction.
  • Own and manage P&L, budgets, resource allocation, operational costs, and financial performance.
  • Drive organisational transformation, process optimisation, and operational excellence initiatives.
  • Identify opportunities to improve quality, productivity, speed to impact, and cost efficiency using operational and business data.
  • Establish and monitor meaningful operational metrics and dashboards to measure team performance, service quality, delivery effectiveness, and business value.
  • Leverage automation, AI, and emerging technologies to improve scalability, productivity, service delivery, and operational outcomes.
  • Analyse operational and business data to identify trends, risks, bottlenecks, and opportunities for improvement.
  • Ensure technology teams follow strong ITSM, SDLC, engineering, and product management practices.
  • Partner with technology, engineering, product, business, and executive stakeholders on strategic initiatives.
  • Clearly communicate the work delivered by technology teams, the value generated, key challenges, and improvement opportunities using measurable data.
  • Build high-performing leadership teams and establish strong accountability, governance, and performance-management practices.
  • Drive continuous improvement across processes, technology platforms, service delivery, and organisational capabilities.
  • Represent technology and operations at executive-level forums and contribute to strategic business decisions.

What Makes You a Great Fit

  • 8+ years of experience managing large-scale technology, IT services, operations, or technology consulting organisations.
  • Proven experience leading large, complex organisations through growth, transformation, and operational change.
  • Experience managing on-site and offshore teams delivering IT services in a 24x7 environment.
  • Demonstrated experience leading organisations of 250+ employees.
  • Strong experience with P&L ownership, budgeting, resource planning, and commercial management.
  • Strong understanding of ITSM, SDLC, technology operations, and product management best practices.
  • Proven experience implementing automation and AI to improve scale, productivity, quality, and operational outcomes.
  • Strong data-driven mindset with the ability to analyse metrics, identify trends, and translate insights into business improvements.
  • Ability to define and communicate meaningful operational and business metrics that demonstrate team performance and value.
  • Software engineering, technology consulting, or technical leadership background is preferred.
  • Strong executive-level communication, stakeholder management, and presentation skills.
  • Strategic thinker with strong business acumen and the ability to connect technology operations with organisational objectives.
  • Strong leadership presence with the ability to influence senior stakeholders and lead large, diverse teams.
  • Highly analytical, commercially minded, and focused on measurable operational outcomes.
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