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Open nowPosted 10 hours ago

Client Services & Scheduling Coordinator - EST Hrs (Remote)

Workable (global search)107,745 open roles

Where
South Africa
Work mode
Remote
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Your applicationOpen nowClient Services & Scheduling Coordinator - EST Hrs (Remote)Workable (global search) · South Africa

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 10 hours ago

Workable (global search) median: 2 days open

The posting

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a Client Services & Scheduling Coordinator to join our remote team. In this role, you will be responsible for handling inbound calls, assisting customers, scheduling appointments, capturing accurate information, and maintaining up-to-date client records.

PLEASE NOTE:

  • Working Hours:
  • Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)
  • Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
  • Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST) (Hours subject to change depending on daylight savings.)
  • Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
  • Work Environment: Fully remote.

Key Responsibilities:

  • Answer incoming calls in a professional and courteous manner.
  • Assist customers with enquiries and provide accurate information.
  • Schedule and coordinate appointments.
  • Capture customer information accurately through data entry.
  • Maintain accurate and up-to-date customer records.
  • Use cloud-based systems to manage appointments and customer information.
  • Communicate effectively with customers and internal teams.
  • Assist with basic reporting and data-related tasks using Excel.

Requirements

Soft Skills:

  • Strong verbal and written English communication skills.
  • Professional and friendly telephone manner.
  • Excellent attention to detail.
  • Well-organised and able to manage multiple tasks.
  • Reliable, proactive, and able to work independently.
  • Strong customer service skills.

Technical Skills:

  • Proficiency in Microsoft Outlook and MS Office.
  • Basic Microsoft Excel skills for reporting.
  • Comfortable working with cloud-based systems.
  • Able to learn and navigate new software and systems quickly.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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