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Open nowPosted 10 hours ago

Customer Service Adviser

Workable (global search)107,892 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowCustomer Service AdviserWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 10 hours ago

Workable (global search) median: 3 days open

The posting

Job Description:

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

  • Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related technical duties with the operation team as assigned.
  • Follow up on customers’ requests or complaints with another department.

Requirements

  • Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
  • 1+ Customer service experience and preferred in the logistics industry.
  • Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
  • Ability to learn our service and the process of the work.
  • Ability to work in shifts.

Key Skills & Core Competencies

  • Excellent communication skills including active listening.
  • Knowledge of Microsoft Office (Excel, Word, PowerPoint).
  • Service-oriented and able to resolve customer complaints.
  • Ability to learn new software.
  • Self-taught skill.

Language

  • Native Arabic
  • Intermediate English
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