Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 hours ago

Customer Service Officer

Workable (global search)107,765 open roles

Where
Glasgow, Scotland, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service OfficerWorkable (global search) · Glasgow, Scotland, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 16 hours ago

Workable (global search) median: 2 days open

The posting

LOCATION: The Forge

SHIFT PATTERN: 5 days over 7, 40 hours per week

PAY RATE: £13.09 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Job Purpose:

The Customer Service Officer is responsible for providing a welcoming, professional and high-quality customer service experience to all visitors, retailers and stakeholders within the shopping centre.

The role acts as a key point of contact for customers, assisting with enquiries, providing information about the centre and its facilities, supporting centre promotions and events, and helping to ensure that visitors have a positive and enjoyable experience.

Key Responsibilities

Customer Service

  • Welcome and assist customers in a friendly, professional and approachable manner.
  • Respond to customer enquiries in person, by telephone and through other communication channels.
  • Provide accurate information regarding stores, facilities, centre services, opening hours, promotions and events.
  • Assist customers with directions and general information about the shopping centre.
  • Handle customer complaints and concerns professionally, escalating issues to the appropriate manager where necessary.
  • Provide support to customers who may require additional assistance, including elderly customers, families and visitors with accessibility needs.
  • Maintain a high standard of customer service at all times.

Centre Operations

  • Maintain a strong knowledge of the shopping centre, its retailers, facilities, services and current promotions.
  • Report maintenance, cleaning, security or health and safety issues to the relevant department.
  • Assist with lost property procedures and maintain appropriate records.
  • Support emergency procedures and follow the centre's health and safety policies.
  • Monitor customer areas and report any issues that could affect the customer experience.
  • Work closely with security, cleaning, facilities and centre management teams to resolve customer-related issues.

Events and Promotions

  • Support the delivery of centre events, campaigns and promotional activities.
  • Provide customers with information about current offers, activities and events.
  • Assist with event set-up, customer engagement and other promotional activities as required.
  • Encourage positive customer engagement with centre initiatives.

Administration

  • Maintain accurate records of customer enquiries, complaints, lost property and other relevant information.
  • Assist with customer feedback surveys and reporting.
  • Monitor and respond to customer feedback in line with centre procedures.
  • Complete daily tasks, checklists and reports as required.
  • Ensure the customer service desk and surrounding areas are clean, tidy and professionally presented.

Person Specification

Essential Skills and Experience

  • Previous experience in customer service, retail, hospitality, leisure or a similar customer-facing environment.
  • Excellent communication and interpersonal skills.
  • A friendly, approachable and professional manner.
  • Ability to remain calm and professional when dealing with challenging situations.
  • Strong problem-solving and organisational skills.
  • Ability to work effectively as part of a team.
  • Good attention to detail.
  • Basic computer and administrative skills.
  • Ability to work flexibly, including weekends, evenings and public holidays where required.

Desirable

  • Experience working within a shopping centre, retail environment or visitor attraction.
  • Experience dealing with customer complaints and difficult situations.
  • Knowledge of local services and the surrounding area.
  • First aid or emergency response training.

Key Competencies

  • Customer focused
  • Excellent verbal and written communication
  • Professional and positive attitude
  • Problem solving
  • Teamwork and collaboration
  • Reliability and punctuality
  • Flexibility
  • Attention to detail
  • Ability to work under pressure
  • Strong interpersonal skills

Working Relationships

The Customer Service Officer will work closely with:

  • Centre Management
  • Retailers and store teams
  • Security personnel
  • Cleaning and facilities teams
  • Marketing and events teams
  • Contractors and external service providers
  • Members of the public and visitors

Performance Measures

Success in the role will be measured through:

  • Customer satisfaction and feedback
  • Professional handling of enquiries and complaints
  • Quality and accuracy of customer information provided
  • Effective communication with retailers and centre teams
  • Compliance with centre policies and procedures
  • Contribution to a welcoming, safe and positive shopping environment
  • Reliability, teamwork and overall performance

Benefits

We’re proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.