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Open nowPosted 7 hours ago

Customer Service Representative

Workable (global search)107,765 open roles

Where
Guadalajara, Jal., Mexico
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Your applicationOpen nowCustomer Service RepresentativeWorkable (global search) · Guadalajara, Jal., Mexico

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 7 hours ago

Workable (global search) median: 2 days open

The posting

We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.

Our client develops an automotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what’s happening with their vehicle and guiding them through the next steps.

This is NOT a sales role. It is a customer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues.

100% on-site position at WeWork – Av. Las Américas, Country Club.

Responsibilities

  • Serve as the first point of contact for U.S.-based users via phone, email, and chat
  • Assist customers when there is an issue with their vehicle or diagnostic device
  • Resolve issues during the call when possible; otherwise, create and manage tickets for other teams
  • Clearly explain next steps and follow up with users until resolution
  • Document interactions and feedback in the CRM system
  • Collaborate with technical and support teams to resolve complex cases
  • Provide product guidance and onboarding support when needed
  • Share customer insights to help improve the product and support processes

Requirements

  • 3+ years of experience in customer service or customer support
  • Experience supporting U.S.-based customers (preferred)
  • Strong communication and problem-solving skills
  • Comfortable handling calls and explaining technical or product-related topics
  • Experience using CRM or ticketing systems
  • Strong organizational skills, attention to detail, and ability to multitask
  • Availability to work on-site at WeWork (Av. Las Américas, Country Club)
  • Open to a contractor arrangement (initially without benefits)
  • Occasional schedule flexibility if required
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