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Open nowPosted 11 hours ago

Customer Success Manager (Multiplier experience)

Workable (global search)107,892 open roles

Where
Metro Manila, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Success Manager (Multiplier experience)Workable (global search) · Metro Manila, Philippines

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Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 11 hours ago

Workable (global search) median: 3 days open

The posting

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

Position: Customer Success Manager

Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

Holidays: TBD

Responsibilities:

  • Manage and maintain strong relationships with customers throughout their journey
  • Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
  • Act as the main point of contact for assigned customers
  • Monitor customer engagement, satisfaction, and overall account health
  • Proactively identify and address customer concerns, risks, and potential churn
  • Handle customer queries, issues, and escalations in a professional and timely manner
  • Conduct regular customer check-ins and follow-ups
  • Support customer retention and renewals
  • Identify opportunities to improve customer experience and product adoption
  • Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
  • Maintain accurate customer records, notes, and activities within CRM systems
  • Track and report on customer success metrics and account performance
  • Gather customer feedback and communicate relevant insights to internal teams

Requirements

Requirements:

  • 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
  • Hands-on experience with Multiplier
  • Strong experience managing customer relationships and accounts
  • Proven experience with customer onboarding, retention, and renewals
  • Excellent written and verbal communication skills
  • Strong problem-solving and stakeholder management skills
  • Highly organized with strong attention to detail
  • Comfortable working with CRM and customer management platforms
  • Ability to work independently in a remote environment
  • Willingness to work Australian business hours

Nice to have:

  • Experience with Monday.com CRM and reporting platforms
  • Experience supporting Australian customers or businesses
  • Experience managing multiple customer accounts
  • Experience handling customer escalations and at-risk accounts

Benefits

Benefits

  • Competitive salary based on experience and skill set
  • 100% remote role — work from home anywhere in the Philippines
  • Paid local holidays aligned with the Australian business calendar
  • Opportunities for training and professional growth
  • Work directly with a supportive Australian team — no agency middleman
  • Long-term engagement with a stable and growing business
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