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Open nowPosted 7 hours ago

Customer Support Specialist (Remote)

Workable (global search)107,745 open roles

Where
Cambodia
Work mode
Remote
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Your applicationOpen nowCustomer Support Specialist (Remote)Workable (global search) · Cambodia

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 7 hours ago

Workable (global search) median: 2 days open

The posting

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.

Responsibilities:

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

Candidate Profile:

  • Excellent written and spoken English
  • Strong communication skills across live chat, email and phone
  • Customer oriented mindset with good problem solving ability
  • Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
  • Willingness to learn and adapt in a fast-paced environment
  • Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
  • Ability to work on public holidays and one Saturday & Sunday a month

Why us:

  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • Fully remote work

Journey to FP Markets

  • Initial Interview with HR (30-45 minutes)
  • Interview with your future manager (45-60 minutes)
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