The posting
Field Training Manager - Iberia (Spain & Portugal)
Based in Spain (Madrid)
Permanent - Full Time
About Charlotte Tilbury Beauty
Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.
Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.
About the role
Manage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential.
Working with the Field Sales Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.
As a Field Training Manager you will
Taking direction from the Regional Training Manager, lead the effective and inspirational delivery of all defined training materials across
- Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development
- Full Curriculum facilitation including induction, social and developmental training
- Operational business management & area education strategy
- All new launch NPD and Skincare Training
- The Learning Management System
- Monitor KPIs to gauge training impact, provide feedback to Field Sales Managers, adapt training based on feedback from managers and Education & Pro Manager for continual improvement of learning outcomes.
Working in collaboration with the Field Sales Managers, define a training and development plan for the area to achieve retail expectations, covering
- Accelerating high potential/high performance individuals using the development pathway and certification process
- Managing and addressing under-performance
- Peakon and engagement feedback
- Login, completion & engagement on the Learning Management System
- Optimising social advocacy with the store
- Succession planning for the area and across areas
Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via
- Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
- High quality virtual and physical training sessions
- Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
- Area meetings delivered in collaboration with the Field Sales Manager
- Leading by example on counter and online during all events, meetings, and trainings.
Who you will work with
Reporting Relationships: Reporting to the Regional Training Manager
About you
- Experience working within the beauty industry
- Proven experience in coaching to deliver high performance
- Clear, consistent and motivational communication style
- Excellent presentation skills and classroom delivery
- Strong commercial awareness and understanding of how to build capability to drive growth
- Able to identify training needs, learning outcomes and deliver content and coaching to meet these
- Strong interpersonal skills and a team-player
- Positive approach
- Independent and proactive working style
- Enjoys working at pace
- Must be able to speak local language and English fluently
- Must be able to travel within the territory assigned weekly and, if required from time to time, internationally.
Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
Why join us?
· We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative.
· Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
· We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
· Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
· Wellness and social benefits including Assist Programs and regular social connects with colleagues.
At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
If you need support or would like to apply through an alternative method, please contact us at [email protected]. Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn Page! For updates, stories, and behind-the-scenes moments.
