The posting
A bit about the Department – The Fleet Admin team are a pivotal team within the business, completing key tasks including Business Post, Fines Management, Relicensing of vehicles, Cherished Plate Management, MID updates, and Recall Notification Management.
What you’ll be doing:
- In fleet admin we keep the vehicle legal: MID, TAX, keeping the vehicle insured and annually renewed. We process high volumes of fines for the drivers, in accordance to the customers agreed T&C’s
- We are focused and work at speed with accuracy at the forefront
- We work to KPI’s and achieve set goals, maintaining standards
- Processing fines, discussing any challenges with the team, collaborating with internal departments for additional information required.
- We look to identify any areas of improvement in any process we use
- Fleet admin is made up of individuals with strong work ethic they are flexible, adaptable and able to multi-task
- You will communicate effectively, both verbally and via any other communication channel and remain compliant, supporting KINTO regulation policies and standards
- We process all work flows that keep our fleet vehicles legal and our customers happy, we manage customer expectations through collaboration, understanding, support and empathy
How you could stretch this role:
- Fleet admins are supportive of one another and look to find the right solution to ensure an excellent customer journey
- Each individual team member takes ownership of their work
- They own the process and make recommendations on how to improve the procedures.
- Fleet admin offers a great insight into the business, our workflows from most departments which optimizes our knowledge base and up-skills the team
- Fines is the starting point for new team members, once specific skill set is learnt, planned active training, up & cross skilling into other tasks begins
- Fleet admin have great communicative and interpersonal skills and has a collaborative approach with internal departments which is essential in exceeding our client expectations and customer satisfaction measured through our net promoter scores.
Experience you’ll gain:
- The knowledge gained in fleet admin will help any team member with promotions into other parts of the business.
- Subject matter experts (Learning the task in hand and becoming the expert in that arena)
- Kaizen – Improving processes and procedures to minimize time and resource
- Technical skills learning excel and the opportunity to enjoy an hours learning tuition monthly
How we’ll support you:
- A full KINTO induction
- Provide a great learning opportunity to develop the core skills required to excel in the role.
- Give you the space and opportunity to be your whole self at work.
- Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
As a manager:
- Regular 1:1’s to provide direction and guidance
- Clear objective setting via our performance management process
- On-going coaching as required.
- Always available for support as needed.
Requirements
Essential:
- Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.
Key Experience & Skills:
- This role would suit someone who has great attention to detail, works accurately and can problem solve
- Good analytical skills, ability to identify and share best practice
Attributes & Behaviours
- Working within a high performing team, in a culture of continuous improvement, we value and support the wellbeing of our team, showing respect for people and working with integrity.
This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.
Benefits
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Hybrid working policy 2 days from home each week should you want to
- Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Free onsite car parking
- Onsite nursery with discounted prices
- Well-being hour each month
- Discounts on Toyota & Lexus Cars
- Well-being events
- Volunteer Days
- Employee assistance programmes
- Free fruit in the office
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Our Recruitment Process:
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
