Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Helpdesk and Backoffice Team Leader - Sarajevo

Workable (global search)107,892 open roles

Where
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia & Herzegovina
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk and Backoffice Team Leader - SarajevoWorkable (global search) · Sarajevo, Federation of Bosnia and Herzegovina, Bosnia & Herzegovina

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 7 hours ago

Workable (global search) median: 3 days open

The posting

We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

At Printec, we combine technology, expertise and teamwork to deliver reliable solutions that keep our customers’ businesses running. As our operations continue to grow, we are looking for a Helpdesk & Monitoring Team Leader to join our team in Sarajevo and take an important role in leading our technical support and monitoring operations.

If you enjoy solving complex technical challenges, coordinating people and activities, and making sure things run smoothly, this could be the right opportunity for you.

Responsibilities

  • Lead, organize and coordinate the daily activities of the Helpdesk, Monitoring and Backoffice team.
  • Plan team shifts and allocate resources according to workload, service requests and operational priorities.
  • Monitor team performance and key operational KPIs, ensuring agreed SLAs and internal targets are achieved.
  • Provide technical guidance and support in resolving complex customer and equipment-related issues.
  • Coordinate activities between Helpdesk/Monitoring, Backoffice and Field Operations teams.
  • Plan and coordinate remote software installations and upgrades.
  • Monitor service calls and ensure timely execution and proper closure of activities in accordance with contractual requirements.
  • Communicate with customers regarding ongoing technical issues, equipment status and field activities.
  • Cooperate with regional and centralized technical support teams on escalated issues and Level 3 support.
  • Prepare and review internal KPI reports and customer-facing SLA and performance reports.
  • Maintain accurate equipment and master data in relevant internal systems and tools.
  • Support invoicing processes by providing accurate information on active equipment and chargeable activities.
  • Participate in projects related to equipment installation, replacement, upgrades and new product deployments.
  • Ensure technical documentation, manuals and user guides are up to date and available to the team.
  • Lead regular team meetings and coordinate delivery activities to ensure agreed deadlines are met.
  • Develop team members through regular feedback, coaching, training and competence development.
  • Participate in recruitment, onboarding and further development of team members.
  • Identify opportunities for process and service improvements, with a particular focus on SLA achievement, repeated service calls and dispatch avoidance.

Requirements

  • High School degree in Engineering Degree in Technology area
  • 5+ years overall working experience
  • 3+ years of experience in management of technical services preferable in Information Technology, Banking or Telecommunications sectors
  • Experience coordinating a team or leading technical activities.
  • Strong troubleshooting and problem-solving skills.
  • Good understanding of service management processes and ticketing systems.
  • Excellent organizational skills and the ability to prioritize in a dynamic environment.
  • A customer-oriented approach and strong communication skills.
  • The ability to work independently while collaborating effectively with local and international teams.
  • Good command of English, both written and spoken.
  • A proactive mindset and genuine interest in improving processes and developing people.
  • Good command of local and English language
  • Good communication & presentation skills
  • Active driver`s licence B-category

Advantage would be:

  • Previous experience in technical support, Helpdesk, Monitoring, Backoffice or Field Service.
  • Networking / IT certifications are considered as an asset
  • 3+ years of experience in delivery of IT integrated solutions and Transaction automation business will be considered a strong asset
  • Awareness of industry’s latest technology trends and applications

Benefits

We are offering;

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus

#LI-Onsite

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.