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Open nowPosted 8 hours ago

Information Systems Support

Workable (global search)107,765 open roles

Where
Mumbai, MH, India
Work mode
Remote
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Your applicationOpen nowInformation Systems SupportWorkable (global search) · Mumbai, MH, India

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  2. 3.6%3 days
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  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 8 hours ago

Workable (global search) median: 2 days open

The posting

Who We Are

Catalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group - education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology - funded entirely from its own operating cash. We have never taken outside capital.

The cash engine is Decentralized Masters, a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at ~25% earnings before tax in four years. That engine funds everything else on this page.

Purpose

Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident.

This is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand.

Reporting

  • Reports to the Security & Infrastructure Lead.
  • No direct reports.
  • Keeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision.
  • Routes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone.

Authority

Decide alone

  • How to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set.
  • The notes that record what changed, so the next person can see it.
  • Everyday device questions and setup steps that the managed-device program already covers.

Do not decide

  • Access policy. Grant, change, or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request.
  • Whether this function's program or priorities change. That sits with the Security & Infrastructure Lead.

Route or escalate

  • Tier 3 tickets go to the right teammate, with enough context that they do not have to start over.
  • Any ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made.

What you will be doing

Managed devices

  • Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices.

Access controls

  • Assist with requests to grant, change, or remove access.
  • Confirm who is asking and what they should receive before changing anything.
  • Follow the Security & Infrastructure Lead's standard. Do not write a new one per request.

Tickets

  • Work tier 1 and tier 2 support tickets through to a fix or a clear next step.
  • Route tier 3 tickets to the right teammate, with the context they need.
  • Write notes on what changed.
  • Serve staff across the Catalyst Capital group.

Requirements

Required

  • Experience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on.
  • Practical work with managed devices and with access controls.
  • Calm, plain communication with people who are blocked and need a device or an account fixed.
  • Care with access: confirm the requester and the access they should receive before making a change.
  • This seat has no direct reports. People-management experience is not required.

Benefits

  • Full-time, EST
  • Fully remote.
  • Team Offsites (Dubai, Costa Rica, etc.)
  • The seat covers staff across the Catalyst Capital group.
  • Salary: $1,500–$1,800 per month
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