The posting
𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟳𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟮𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟳-𝟭𝟮 𝗟𝗣𝗔)
Experience: 5+ yrs
Location: Nashik, Maharashtra, India, Ahmedabad, Gopalganj, Bihar, India, Hyderabad
Job Type: Full-time
We are looking for an experienced and customer-focused Store Manager to lead day-to-day retail operations and drive sales performance within a premium and luxury retail environment. The role combines store operations, sales management, team leadership, customer experience, inventory control, visual merchandising, and loss prevention.
The ideal candidate will be a strong people leader with a commercial mindset and a passion for delivering exceptional customer experiences. You will be responsible for ensuring operational excellence, achieving sales targets, maintaining inventory accuracy, and building a high-performing store team.
Requirements
Key Responsibilities
- Manage day-to-day store operations to ensure efficient, seamless, and customer-focused execution.
- Ensure adherence to SOPs, retail processes, regulatory requirements, hygiene standards, and security protocols.
- Drive category-wise sales performance and achieve or exceed monthly revenue targets.
- Monitor key metrics including conversion rate, average ticket size, walk-ins, customer retention, and repeat business.
- Identify opportunities to improve sales productivity, customer engagement, and store performance.
- Lead, motivate, coach, and develop store teams including sales associates, cashiers, greeters, and support staff.
- Conduct regular training on product knowledge, customer service, sales techniques, and operational procedures.
- Set performance expectations and monitor individual and team KPIs.
- Maintain a strong customer-first culture and ensure every interaction reflects premium service standards.
- Handle escalated customer complaints and resolve issues professionally and effectively.
- Monitor customer feedback and reviews and implement initiatives to improve satisfaction.
- Oversee visual merchandising and ensure displays align with brand standards and seasonal requirements.
- Monitor opening and closing stock balances and ensure accuracy of inventory records.
- Coordinate with merchandising, vendors, and procurement teams to maintain adequate stock availability.
- Minimise dead stock and identify opportunities for better inventory utilisation.
- Implement effective loss-prevention and store-security measures.
- Supervise stock transfers, locker security, cash handling, and other critical store controls.
- Conduct regular audits covering inventory, hygiene, security, compliance, and operational standards.
- Maintain accurate store reports and provide management with insights on sales, inventory, customer, and team performance.
What Makes You a Great Fit
- 5+ years of experience in store management, retail operations, sales, or a similar customer-facing leadership role.
- Proven experience managing store operations and delivering sales targets in a premium or luxury retail environment.
- Strong leadership skills with experience managing, coaching, and developing frontline retail teams.
- Strong understanding of retail KPIs, sales conversion, average ticket size, footfall, customer retention, and revenue performance.
- Passion for luxury retail and customer service excellence.
- Experience in jewellery retail, with knowledge of diamonds, gold, precious stones, or related products, will be an advantage.
- Strong understanding of inventory management, stock reconciliation, replenishment, and loss prevention.
- Experience with POS systems and inventory management software.
- Strong analytical and business acumen with the ability to use data to improve store performance.
- Excellent communication, interpersonal, negotiation, and customer-handling skills.
- Strong problem-solving ability and sound judgement when handling operational or customer issues.
- High attention to detail, organisation, discipline, and process orientation.
- Ability to maintain high standards of store presentation, security, hygiene, and compliance.
- Proactive, target-oriented, and comfortable working in a fast-paced retail environment.
- Ability to build strong relationships with customers, team members, vendors, and internal stakeholders.
