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Open nowPosted 4 hours agoWe saw it 75 min after it went up

Junior Customer Support Specialist

Workable (global search)107,691 open roles

Where
Sydney, NSW, Australia
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Your applicationOpen nowJunior Customer Support SpecialistWorkable (global search) · Sydney, NSW, Australia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 4 hours ago

Workable (global search) median: 2 days open

The posting

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: General Manager

Responsibilities:

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

Candidate Profile:

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX, CFD industry will be considered advantageous
  • A team player with excellent communication skills
  • Fluency in English is essential
  • Knowledge of additional language will be an advantage but not essential
  • Ability to work on public holidays

Our offer:

  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations
  • Free access to multiple sports and wellness facilities across the country
  • A day off on your Birthday

Journey to FP Markets:

  • Interview with People Function member (30 - 45 min) to assess match to our culture
  • Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!

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