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Open nowPosted 8 hours ago

Location Manager

Workable (global search)107,933 open roles

Where
Los Angeles, CA, United States
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Your applicationOpen nowLocation ManagerWorkable (global search) · Los Angeles, CA, United States

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 3 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 8 hours ago

Workable (global search) median: 3 days open

The posting

Rockstar is recruiting on behalf of a growing multi-location medspa with a strong brand and devoted community. The client delivers high-quality aesthetic treatments and skincare services and is expanding its locations. They are looking for a Location Manager to take full ownership of their location's day-to-day operations.

About the Role

The Location Manager is the heartbeat of their location. They are responsible for ensuring the studio runs smoothly across four areas: Space, People, Process, and Performance. They own the front-of-house experience end-to-end — managing the Patient Coordinators and Medical Assistants, ensuring every client receives an exceptional experience, keeping the space pristine, and making sure every policy is followed. This is a hands-on leadership role. They lead from the floor, not from behind a desk.

People & Team Management

  • Manage, train, and hold the location team accountable — ensuring everyone meets their goals and delivers a consistently high standard of care and service
  • Own day-to-day scheduling for front desk and MA coverage — ensuring the location is never understaffed or overstaffed
  • Manage and coordinate provider schedules — optimize booking density, minimize gaps, and align staffing with demand
  • Lead recruiting and onboarding for new team members at the location, ensuring they are fully trained on systems, scripts, and protocols
  • Own and schedule ongoing team trainings
  • Conduct regular 1:1s with direct reports, provide coaching, and flag performance concerns to the Regional Manager early
  • Foster a positive, professional team culture — address conflicts quickly and fairly
  • Run daily huddles and weekly team check-ins to review goals, share updates, and maintain alignment

Client Experience & Retention

  • Own the end-to-end client experience
  • Own patient retention
  • Ensure all client emails, messages, and phone calls are responded to within 24 hours
  • Handle client complaints, disputes, and negative reviews — resolve directly when possible, escalate when needed

Process & Compliance

  • Ensure all company policies and procedures are executed correctly
  • Audit transactions regularly for accuracy
  • Manage inventory — track product levels, place orders, conduct regular counts, and minimize waste or shrinkage
  • Ensure the location remains compliant with labor laws — breaks, time-card accuracy, and proper scheduling
  • Implement corporate initiatives as directed and report on adoption and results

Performance & Financial Accountability

  • Track and drive location KPIs
  • Review daily and weekly numbers and take immediate action when metrics are off-track
  • Identify opportunities to increase revenue through upselling, improved booking density, and reduced no-shows/cancellations
  • Manage the location's labor budget — optimize scheduling to hit payroll targets without sacrificing client experience

Marketing, Events & Cross-Location Collaboration

  • Partner with Marketing and PR to plan and execute in-location events, promotions, and community activations
  • Work closely with other Location Managers to share best practices, support each other during busy periods, and maintain a consistent client experience across all locations
  • Communicate location-level insights and client feedback to inform broader marketing and brand strategy

Space & Facilities

  • Ensure the location is clean, organized, and well-maintained at all times
  • Conduct daily walk-throughs and enforce opening/closing checklists
  • Coordinate repairs and maintenance — submit requests, source vendors, and follow through to completion
  • Maintain supply levels for all treatment rooms and front desk

What They're Looking For

  • 4–6+ years of experience in medspa, aesthetics, beauty, wellness, hospitality, or retail, with at least 2 years in a supervisory or management role
  • Experience managing front desk and/or clinical support staff
  • Excellent communication skills — written and verbal — with the ability to lead meetings, coach team members, and interface with clients professionally
  • Strong organizational skills — they keep a tight operation and nothing slips through the cracks
  • A natural leader who leads by example — they are on the floor with their team, not just delegating
  • Client-obsessed — they understand that every touchpoint matters and they hold their team to that standard
  • Comfortable with data — they track KPIs and use them to coach their team and improve performance
  • Proactive problem solver — they don't wait for things to break; they see an issue, they fix it
  • Experience with scheduling/booking platforms (Boulevard preferred), POS systems, and Google Workspace

Benefits

  • Health, vision, and dental benefits
  • PTO
  • 401K
  • Generous employee discounts on products and services
  • Complimentary annual treatments
  • Opportunity to grow within a respected, innovative medical aesthetics brand
  • Being part of a team that values intention, integrity, and cutting-edge beauty care
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