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Open nowPosted 8 hours ago

Operations Coordinator

Workable (global search)107,765 open roles

Where
Claregalway, County Galway, Ireland
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Your applicationOpen nowOperations CoordinatorWorkable (global search) · Claregalway, County Galway, Ireland

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7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 8 hours ago

Workable (global search) median: 2 days open

The posting

Job title: Operations Coordinator

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Claregalway, Co. Galway

Salary: €40,000 per annum, paid monthly

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.

This role ensures efficient scheduling, customer satisfaction, and operational excellence while supporting the company's strategic goals in the residential water softener and filtration market.

Responsibilities:

Team Leadership & Scheduling

  • Lead, coach, and support a team of 10-15 field engineers across service and installation functions.
  • Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments.
  • Ensure effective allocation of work based on geography, skills, and customer priority.
  • Monitor field team attendance, performance, and productivity.

Customer Operations & Service Delivery

  • Act as the central point of contact between the field team and internal departments (Customer Service, Sales, Technical).
  • Track and escalate service issues or delays to ensure resolution and customer satisfaction.
  • Ensure that field engineers have the necessary materials, tools, and documentation for each job.
  • Monitor and report on SLA compliance, installation timelines, and service call resolution.

Process & Quality Management

  • Implement and enforce standard operating procedures (SOPs) to ensure consistency in service delivery.
  • Assist with quality audits and provide coaching or feedback to improve performance.
  • Coordinate with the Training & Quality function to onboard new engineers and support upskilling initiatives.

Reporting & Communication

  • Generate and analyze reports on team performance, completion rates, and customer satisfaction metrics.
  • Attend operational meetings and provide updates on field activity, challenges, and resource needs.

Requirements

  • Experience in field service coordination or operations within a technical services environment
  • Experience leading or supervising a team, ideally in utilities, water treatment, or HVAC services
  • Strong organizational and problem-solving skills
  • Proficient in scheduling software, CRM systems, and MS Office tools
  • Customer-focused with excellent communication skills
  • Ability to thrive in a fast-paced, high-volume operational environment

Benefits

  • Monday-Friday working pattern
  • 23 Day's Annual Leave
  • Company Pension Scheme
  • Shopping discounts with Perks at Work
  • 24hrs access to EAP
  • Volunteering Day
  • Employee support network and mental health assistance
  • Opportunity for career progression
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