The posting
Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.
Department:
Anglian Water delivers essential jetting, CCTV surveying, and tankering services. Operating across the whole of East Anglia, the team play a vital role in maintaining and protecting the wastewater network, ensuring reliable service for customers while supporting environmental compliance and operational efficiency.
Purpose of the role:
This role is central to the coordination of our Tankering Operations works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages, over pumping to pollution incidents – are responded to within tight timeframes.
Key Responsibilities:
- Coordinate and schedule all planned tankering operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
- Develop and maintain efficient tankering operations schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
- Monitor the delivery of planned tankering operations works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
- Liaise with internal teams and customers to provide updates of planned tankering activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
- Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
- Work closely with Operational Management and Compliance Teams to ensure tankering works support wider asset management and maintenance program's effectively and safely.
- Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
- Champion a customer-first approach, ensuring that all planned tankering activities are delivered with professionalism, minimal disruption, and in line with Anglian Water’s Customer Vision.
- Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.
Key Requirements:
- Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
- Strong understanding of customer service principles and a passion for delivering excellent experiences.
- Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
- Excellent organizational and multitasking skills in a fast-paced, dynamic environment.
- Confident using scheduling and work management systems
- Strong communication and relationship-building abilities.
- A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
- A team player who contributes to a positive working culture and high-performing teams.
Living the Company Values
By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:
- Leading: Acts as a role model, shaping the learning agenda and influencing change.
- Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
- Nurturing: Supports the development of others through coaching and structured development plans.
- Engaging: Inspires and motivates learners, builds trust and credibility
- Safe & Secure: Ensures all learning is aligned to safety and compliance standards.
Your Contribution to the company:
- Strive to be always positive and constructive
- Adhere to all company policies
- Straight talking about the facts of the situation – open discussions are the best way to find solutions
- Help others through communicating clearly
- Deliver on commitments
- Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
- Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’
Equality, Diversion & Inclusion
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
