Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 hours ago

Polish Customer Service Quality Analyst - Athens

Workable (global search)107,765 open roles

Where
Athens, Attica, Greece
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPolish Customer Service Quality Analyst - AthensWorkable (global search) · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 9 hours ago

Workable (global search) median: 2 days open

The posting

On behalf of our client, a leading international organization, we are seeking a analytical and communicative Polish-Speaking Customer Service Quality Analyst to join their operations team. In this role, you will be responsible for evaluating customer interactions across phone, email, and chat channels in Polish, ensuring high-quality service delivery, compliance with operational standards, and providing actionable feedback to drive continuous team improvement.

Key Responsibilities:

  • Monitor and evaluate customer service interactions (calls, emails, live chats) in Polish to assess compliance with quality guidelines and company procedures.
  • Identify service gaps, process inefficiencies, and training needs across the customer support team.
  • Provide constructive feedback and coaching to customer service advisors in collaboration with team leaders.
  • Maintain quality calibration standards by participating in weekly calibration sessions with management and key stakeholders.
  • Prepare detailed performance reports, key quality metrics (CSAT, QA scores), and trend analysis for project leadership.
  • Ensure accurate implementation of regulatory and internal compliance policies in all customer communications.
  • Recommend workflow enhancements and best practices to optimize customer experience and overall operational efficiency.

Requirements

  • Native or C1/C2 proficiency in Polish with fluent English skills (written and verbal).
  • Strong knowledge of Customer Experience (CX) KPIs, quality frameworks, and audit methodologies.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Proficiency in CRM tools, ticketing systems (e.g., Zendesk, Salesforce), and MS Excel/Google Sheets for reporting.
  • Exceptional active listening skills and high emotional intelligence for delivering constructive feedback.
  • Ability to work independently, manage tight deadlines, and prioritize workload effectively.

Benefits

  • Competitive remuneration package.
  • Performance-based incentive bonus.
  • Complete relocation package (booked flights, temporary hotel stay, and local paperwork assistance).
  • Private medical plan and wellness perks.
  • Dedicated training budget, certification subsidies, and progression paths.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.