The posting
Location: Remote/WFH Arrangement: Full time
ABOUT THE COMPANY:
The company is a 4-star apartment hotel located in the heart of Darwin's CBD, providing contemporary accommodation for both corporate and leisure travellers.
The property offers studio rooms and spacious one- and two-bedroom apartments catering to short stays, extended stays and business travellers, alongside conference and meeting facilities, dining, a fitness centre and swimming pool.
A significant part of the hotel's market is corporate accommodation, including regular business travelers, consultants, relocation teams and project-based workers requiring short and extended stays.
ROLE OVERVIEW:
The client is looking for an experienced Reservations & Corporate Sales Coordinator to support both the reservations function and the proactive development of accommodation business.
This is not purely a reservations administration position.
The successful candidate will be confident handling incoming guest and booking enquiries while also proactively contacting prospective and existing corporate customers, following up opportunities and helping convert enquiries into confirmed accommodation bookings.
The role would suit someone with previous hotel reservations experience who also has a strong commercial mindset and is comfortable picking up the phone, building relationships and following up business.
RESPONSIBILITIES:
Reservations & Guest Enquiries
- Handle inbound reservation enquiries via phone and email.
- Assist guests with questions regarding room and apartment options, availability, rates and general hotel information.
- Accurately enter, amend and maintain reservations within the hotel's property management system.
- Assist with enquiries relating to short stays, long-term accommodation and corporate bookings.
- Follow up booking enquiries to maximise conversion.
- Maintain accurate guest, booking and reservation information.
- Provide professional and responsive communication throughout the booking process.
Corporate Sales & Business Development Support
- Make proactive outbound calls to prospective corporate customers from provided contact lists.
- Follow up companies, business travellers and other potential accommodation partners by phone and email.
- Promote H on Mitchell's corporate and long-stay accommodation options to suitable businesses.
- Follow up corporate accommodation enquiries and assist in converting opportunities into bookings.
- Re-engage previous or existing contacts where appropriate.
- Maintain accurate records of sales conversations, opportunities and follow-up activity.
- Ensure prospective customers are followed up consistently rather than allowing opportunities to go cold.
- Support management with general sales administration and reporting.
Customer Relationship Management
Build professional relationships with corporate contacts, repeat guests and accommodation partners.
Understand customer accommodation requirements and identify the most appropriate room, apartment or long-stay option.
Provide clear and timely written follow-up after phone conversations.
Deliver a professional guest experience that reflects H on Mitchell's service standards.
Requirements
About You
We are looking for someone who brings both hotel reservations experience and commercial confidence.
You will ideally have:
- Previous hands-on experience in hotel reservations, front office, accommodation sales or a similar hotel environment.
- Experience entering and managing reservations through a hotel Property Management System (PMS).
- Confidence handling reservation enquiries and guest questions over the phone.
- Demonstrated experience with outbound calls, sales follow-up, account management or proactive customer engagement.
- Strong spoken and written English.
- The confidence to speak professionally with corporate customers and business decision-makers.
- Strong attention to detail when managing rates, dates, guest information and booking requirements.
- A proactive approach to following up enquiries and opportunities.
- The ability to work independently in a remote environment while remaining accountable to the on-site management team.
Highly Regarded
- Previous experience within an Australian hotel, serviced apartment or accommodation business.
- Experience dealing with corporate accommodation accounts or long-stay bookings.
- Experience working with corporate travel agents, business travelers or project accommodation.
- Previous exposure to hotel sales, business development or account management.
- Relevant New Zealand or other Commonwealth-market hotel experience where Australian experience is unavailable.
Systems
The client is currently evaluating RMS as its property management/reservations platform.
CRM and sales follow-up processes are still to be confirmed, so the successful candidate should be comfortable adapting to new systems and helping maintain a structured sales follow-up process.
Benefits
What Success Looks Like
The right person will be more than someone who simply processes bookings.
They will be able to confidently manage incoming reservations while proactively creating and following up commercial opportunities.
Success in the role will mean:
- Reservations are handled accurately and professionally.
- Guest and corporate enquiries receive timely follow-up.
- Prospective corporate customers are proactively contacted.
- Sales conversations are consistently followed through.
- Corporate and long-stay opportunities are identified and progressed.
- Management has clear visibility over outstanding enquiries and sales opportunities.
