Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Senior Service Delivery Specialist

Workable (global search)106,906 open roles

Where
Strasbourg, Grand Est, France
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Service Delivery SpecialistWorkable (global search) · Strasbourg, Grand Est, France

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.1%30 days
This job: posted 7 hours ago

Workable (global search) median: 4 days open

The posting

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Senior Service Delivery Specialist to join our UniQue Strasbourg - France.

What will you be bringing to the team?

  • Coordinate the day-to-day delivery of live services, ensuring compliance with agreed SLAs and contractual obligations.
  • Support Incident Management activities, ensuring issues are investigated, prioritized, and resolved promptly while minimizing operational risk.
  • Coordinate internal and external teams to drive effective incident resolution and maintain service quality.
  • Build and maintain strong relationships with operational stakeholders to ensure consistent service delivery against SLA commitments.
  • Produce and maintain accurate operational and incident reports, including detailed incident documentation.
  • Monitor and maintain service quality throughout the service delivery lifecycle.
  • Collect, analyze, and report performance metrics and KPIs to identify trends and drive continuous service improvement.
  • Support the transition of projects and new services into Business-as-Usual (BAU) operations.
  • Assist in coordinating Problem Management and Release Management activities to ensure effective service governance.
  • Facilitate problem resolution by coordinating with support teams, vendors, suppliers, customers, and other stakeholders while removing delivery roadblocks.
  • Maintain high-quality Known Error Records and ensure the accuracy of the Knowledge Management Database.
  • Work closely with Contract Managers to ensure timely problem resolution and fulfillment of contractual requirements.
  • Engage Supplier Management teams when vendor support or escalation is required.
  • Conduct Post-Resolution Reviews (PRRs) for critical incidents and problems, ensuring follow-up actions are tracked and completed.
  • Monitor, report, and ensure achievement of Problem Management KPIs and service targets.
  • Manage and resolve escalations received from Problem Coordinators in a timely and effective manner.

Requirements

What do you need to succeed in this position?

  • Minimum 4 years of relevant education (Master's degree or equivalent) after secondary school.
  • Minimum 4 years of professional experience in the domain.
  • Minimum 2 years of experience in: Change Management, Incident Management, Problem Management, Project Management.
  • ITIL / ITIL v3 Foundation Certification.
  • Strong people management and communication skills.
  • Good planning and time management skills.
  • Proven ability to communicate effectively with different levels of an organization, including senior management.
  • Strong influencing and relationship management skills.
  • Excellent ability to manage multiple high-priority tasks and adapt to changing requirements, schedules, and priorities.
  • Self-driven and resourceful, with the ability to work both independently and as part of a team.
  • Advanced knowledge of: Microsoft Project, Microsoft Excel, Microsoft Visio
  • A valid EU SECRET Personnel Security Clearance is required.
  • Candidates without an active clearance must provide:
  • A recent criminal record certificate (issued within the last 30 days).
  • Proof that the EU SECRET clearance process has been initiated.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.