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Open nowPosted 9 hours ago

Service Centre Manager

Workable (global search)107,765 open roles

Where
Haydock, England, United Kingdom
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Your applicationOpen nowService Centre ManagerWorkable (global search) · Haydock, England, United Kingdom

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 9 hours ago

Workable (global search) median: 2 days open

The posting

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager:

Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Service Centre Manager:

  • Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
  • Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
  • Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
  • Ensuring all vehicles are compliant, working in close partnership with Fleet
  • Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
  • Ensure that stock levels are maintained within the Service Centre
  • Ensure the team are using the ERP system correctly
  • Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
  • Support the recruitment processes
  • Ability to support driver routing, working alongside the Supervisor

Requirements

Essential:

  • Strong communication skills with the ability to inspire, motivate and manage a team
  • Decisive and effective decision making, problem resolving and time management
  • Demonstrate high levels of resilience, self-motivated and flexible
  • Proven record of managing a fast-paced Operation
  • Full driving licence
  • Able to complete daily reporting

Desirable:

  • National CPC
  • Valid FLT Licence
  • Knowledge of using a CRM system

Benefits

  • 23 days' holiday + Bank Holidays
  • Company Pension scheme
  • Company Sick Pay (after qualifying period)
  • Cycle to Work scheme available
  • Employee rewards and discounts
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Access to on-going learning and development with our online learning platform
  • Opportunity for career progression
  • Onsite parking
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