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Open nowPosted 2 days ago

Store Supervisor / Dispatcher - Miami FL

Workable (global search)106,788 open roles

Where
Miami, FL, United States
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Your applicationOpen nowStore Supervisor / Dispatcher - Miami FLWorkable (global search) · Miami, FL, United States

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The clock on this job

Early applications get read.

9.1% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.1%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted 2 days ago

Workable (global search) median: 4 days open

The posting

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.

What you'll do

  • Open and close the store using a written checklist, and keep the space clean and safe.
  • Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift.
  • Swap and charge batteries, and keep the battery area organized.
  • Track bikes, batteries, and spare parts, and run a regular inventory count.
  • Log damaged bikes and follow up with the mechanic until each one is repaired and back in service.
  • Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management.
  • Record attendance and no-shows, and send a short end-of-shift report to the next supervisor.

Dispatching and managing couriers

  • Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers.
  • Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show.
  • Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it.
  • Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone.
  • Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts.
  • Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns.
  • Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management.
  • Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift.

Inventory, assets, and a safe, organized store

  • You own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly way.
  • Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers.
  • Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy.
  • Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service.
  • Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away.
  • Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place.
  • Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up.
  • Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.

Schedule

  • 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift).
  • Possibility for alternating weeks of 4 days and 3 days.
  • Every other weekend off, with weekends shared equally between the two supervisors.
  • No overtime: you will not work more than 40 hours in a week.
  • You're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it.

Requirements

  • Authorized to work in the U.S. and able to pass a background check.
  • Available to work weekends and evenings on the rotating schedule.
  • Reliable, punctual, and comfortable working alone as the only supervisor on shift.
  • Organized: you can follow a checklist and keep accurate counts of bikes, batteries, and parts.
  • Hands-on experience with inventory management, stock control, audits, asset tracking, or loss prevention.
  • Strong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standard.
  • Comfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisions.
  • Clear communicator with couriers, the mechanic, and management, in English (Spanish is a plus).
  • Comfortable on a smartphone and computer.
  • Able to lift up to 50 lbs and be on your feet for most of the shift.

Benefits

Pay

  • $22-24 per hour, W-2 hourly position.
  • Monthly performance bonus based on business moving factors (ex: courier attendance, bike uptime, and inventory accuracy).
  • Predictable schedule.

You'll help build a new market from the beginning, shaping how the Miami store runs and the team around it. You'll have:

  • Paid training and support.
  • 401(k) retirement plan.
  • Performance-based bonuses tied to your results.
  • The chance to help launch and grow a new market from the ground up.
  • Company E-Bike Program: eligible employees can rent a company e-bike for just $1 a month after successfully completing the introductory period.
  • A collaborative, innovative, and growth-oriented environment.
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