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Open nowPosted 11 hours ago

Technical Support Agent

Workable (global search)107,801 open roles

Where
Johannesburg, Gauteng, South Africa
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Your applicationOpen nowTechnical Support AgentWorkable (global search) · Johannesburg, Gauteng, South Africa

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Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 11 hours ago

Workable (global search) median: 2 days open

The posting

MSA Sourcing Solutions is seeking an IT Support Agent to support one of our UK-based clients. The successful candidate will provide remote technical support to UK clients, assisting with day-to-day IT queries, troubleshooting, Microsoft 365 and Google Workspace administration, and basic 3CX support.

Key Responsibilities

  • Answer incoming client support calls via 3CX and provide basic 3CX support following training.
  • Log and document client issues clearly and accurately.
  • Troubleshoot and resolve technical issues remotely where appropriate.
  • Escalate complex or higher-risk issues to the UK technical team with clear and detailed notes.
  • Provide remote support for Windows computers using AnyDesk, TeamViewer, Splashtop or similar tools.
  • Assist with day-to-day Microsoft 365 administration, including password resets, mailbox issues, user management, MFA and licence support.
  • Provide basic Google Workspace administration and technical support.
  • Use AI tools and online resources to research technical issues and identify appropriate solutions.
  • Apply sound judgement when troubleshooting and avoid making changes where the impact is not fully understood.
  • Maintain a professional, helpful and courteous approach when communicating with UK-based clients.
  • Maintain accurate records of support activities and follow established processes.
  • Protect client information and maintain strict confidentiality when accessing client systems and data.

Requirements

  • Previous experience in an IT support or technical support role.
  • Practical experience supporting Windows computers and troubleshooting common technical issues.
  • Hands-on familiarity with Microsoft 365 and Google Workspace administration.
  • Experience using remote support tools such as AnyDesk, TeamViewer, Splashtop or similar.
  • Strong troubleshooting and problem-solving skills.
  • Ability to recognise when an issue should be escalated rather than attempting an uncertain or potentially risky solution.
  • Comfortable using AI tools and online resources to research and resolve technical issues.
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