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Open nowFirst seen 44 hours ago

Customer Service/Online Support Representative

Workoo Technologies416 open roles

Where
Lexington, Kentucky, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service/Online Support RepresentativeWorkoo Technologies · Lexington, Kentucky, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workoo Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 44 hours ago

The posting

The Customer Service Agent position is actually permanent based upon an anticipated schedule of 35-40 hours weekly, Sunday- Saturday. Workers are called for to have versatility to operate any one of our 8-hour change schedules in the course of our regular company hours of 5:00 am-10:00 pm true time. Standard instruction times are actually Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 weeks. It may be actually required, given the business necessity, to function periodic overtime.

Key Tasks

Reply to inbound telephone calls from our clients on concerns associated with profit eligibility concerns and prescription status concerns

Resource and educate agents on their prescribed benefits, use of strategy, formulary, premiums as well as condition of purchases and also claims or even inquiries

Talk to ideal concerns as well as listen closely definitely while recording required details in personal computer systems

Determine concerns as well as interact solutions and also actions to clients, pharmacies as well as medical professionals along with prescribed purchases and reorders

Create outgoing contact us to clients on prescribed purchases as well as payment concerns

This job is actually equally tough as well as gratifying. You'll be called to research facility concerns relating to member prescribed and also/ or drug store advantages across numerous databases which requires eloquence in computer navigating and toggling while with certainty as well as compassionately enlisting with the agent.

You'll be actually rewarded and also realized for your efficiency in an atmosphere that will definitely challenge you and give you crystal clear path about what it needs to do well in your duty along with supply growth for other tasks you may be interested in

INTERVIEW PROCESS-- Our interview process has been actually streamlined for your comfort! Your digital, saved interview is going to contain 5 inquiries and final less than 30 minutes. Thus, please be express, very clear, and also detailed. As soon as a decision has been actually created after your interview, our company will definitely permit you recognize!

Needed Credentials

Secondary School Degree/ GED (or greater) OR equal work adventure

1+ years of customer care knowledge to include providing service over the phone

Experience along with computer as well as Microsoft window personal computer apps, which includes the potential to browse and find out new and complex personal computer unit applications

Simple understanding of Microsoft Office Term (potential to open as well as navigate a term document) as well as Microsoft Excel (potential to open as well as browse a spreadsheet).

Ability to work any of our 8-hour change timetables during our usual business hours of Sunday - Sunday 5:00 am - 11:00 pm true time in Pacific Standard Time OR Hill Civil time relying on location.

Preferred Accreditations.

Contact Center adventure.

Customer support knowledge.

Experience with Grownup Knowing in digital environment.

Expertise working with Digital systems and systems. Internet, Conversation, email.

Health and wellness Care/Insurance environment (understanding along with clinical terms, health insurance documentations, or advantage strategy concept).

Community service, personality health, health condition avoidance, health and wellness promo and also habits change (partnering with at risk populaces).

Telecommuting Demands.

Called for to have a devoted workplace established that is actually split coming from other living places and gives information privacy.

Capability to maintain all provider vulnerable documentations safe (if suitable).

Must stay in a site that may obtain a UnitedHealth Team approved high-speed net connection or utilize an existing fast internet company.

Have to have the ability to connect directly into web-- via hard cable (either directly to cable box or router).

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workoo Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workoo Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workoo Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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