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Open nowFirst seen 34 hours ago

Customer Service Representative

Workoo Technologies416 open roles

Where
Ohio City, Ohio, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service RepresentativeWorkoo Technologies · Ohio City, Ohio, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workoo Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: first seen 34 hours ago

The posting

Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Customer service representative requirements: Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative skills & proficiencies: Customer Service Skills Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills

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One press. We do the rest.

  1. A CV for this posting

    Written against Workoo Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workoo Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workoo Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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