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Open nowFirst seen 2 days ago

Customer Service Representative - Remote

Workoo Technologies416 open roles

Where
Yonkers, NY, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative - RemoteWorkoo Technologies · Yonkers, NY, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workoo Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Primary Role: Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, dealers/customers, consumers and Latham's Regional Sales Managers to support customer needs in quoting/placing orders, design/technical support and/or resolving concerns. The CSR/OE will also promote all Latham products, brands, programs and services and share information obtained from Latham's dealers and consumers with management.

Duties and Responsibilities - Customer Service Rep

  1. Respond to customer inquiries either via telephone, email or live chat
  2. Enter custom and stock orders into the order system
  3. Assist Latham dealers/customers and consumers with information on all Latham products and brands
  4. Ensure timely response regarding claims, remakes, order information or other information relating to order entry and technical support/design to resolve the inquiry
  5. Exhibit and understand Latham's quality goals and standards
  6. Exhibit a willingness to reach target goals for performance and production
  7. Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices
  8. Recommend corrective services to address customer concerns
  9. Obtain and apply knowledge of pricing structures and programs
  10. Know the customers and understand their method of doing business in order to provide meaningful service
  11. Work within the team as a resource and to ensure workflow procedures are carried out expeditiously. Suggest improvements to systems and procedures.
  12. Other duties as assigned

Qualifications:

  • Minimum of Associates degree; Bachelors a plus
  • Minimum 1-3 years of Customer Service experience
  • Pool industry experience preferred; previous experience in manufacturing, distribution and/or design is a plus
  • Excellent computer skills: Microsoft Office Suite, specifically Outlook, Word and Excel
  • Exceptional customer service delivery skills: telephone, interpersonal communication, problem resolution
  • Excellent multi-tasking, priority-setting, time management and organizational skills
  • Ability to work overtime as required
  • Flexibility to work at home/remotely as deemed necessary
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workoo Technologies's form

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